Polish-speaking Back Office Gaming Support Specialist

Polish-speaking Back Office Gaming Support Specialist

Location: Sofia, Bulgaria (Office-based)

Position Type: Full-time, 40 hours per week

Are you a passionate gamer who thrives on solving puzzles and ensuring things run smoothly behind the scenes? Do you want to turn your knowledge of the gaming world into a professional career? We are looking for a detail-oriented Polish-speaking Back Office Gaming Support Specialist to join our team in Sofia, supporting a premier global brand in the gaming industry.

What You Will Do

In this back-office role, you will work behind the scenes to maintain a secure, fair, and seamless experience for players worldwide. Your responsibilities will include:

• Reviewing and resolving player account issues, subscription errors, and transaction discrepancies.
• Monitoring in-game activity and player data to investigate cheating, fraud, or policy violations.
• Handling player verification processes (KYC), processing data updates, and managing localized platform documentation.
• Collaborating with technical support and development teams to report recurring bugs or system glitches.
• Providing high-quality, professional assistance via email, chat, or ticketing systems (no cold calling).

What We Are Looking For

• Language Skills: Native or fluent (C1/C2) level in Polish, alongside a solid working command (B2 or higher) of English.
• Right to Work: You must possess an EU Passport or a valid, unrestricted work permit for Bulgaria.
• Skills: Excellent attention to detail, strong analytical thinking, and a structured approach to problem-solving.
• Passion: A genuine interest in video games, esports, or online gaming communities is highly preferred!
• Previous experience in a back-office, data entry, or customer service environment is a plus, but full training is provided.

What We Offer

• Competitive Salary: €1,300 – €1,500 Gross per month (depending on experience).
• Stable Schedule: A regular 40-hour work week.
• Work Environment: A modern, casual, and tech-focused office space tailored for gaming enthusiasts.
• Growth Opportunities: In-depth initial training and clear pathways to develop within a global enterprise.

Excellent Relocation Support Included!

Relocating to the historic and vibrant city of Sofia? We ensure a smooth, stress-free move:

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) to support your travel and initial rent costs.
• Accommodation: 21 days of company-provided accommodation upon your arrival.
• Housing Assistance: Dedicated support from our team to help you navigate the local market and find your ideal long-term home.

How to Apply

Ready to level up your professional journey? Click Apply Now or send us your updated CV in English!