French-speaking Rent-a-Car Customer Service Consultant

French-speaking Rent-a-Car Customer Service Consultant

Location: Sofia, Bulgaria (Office-based)

Position Type: Full-time, 40 hours per week

Are you a fluent French speaker with a knack for helping people? Do you want to build a career in the fast-paced travel, mobility, and tourism sector? We are looking for an enthusiastic and professional French-speaking Customer Service Consultant to join our team in Sofia, supporting one of the world's leading global car rental brands.

What You Will Do

As a Customer Service Consultant, you will be the primary point of contact for international clients, ensuring they receive a premium experience. Your responsibilities will include:

• Assisting customers via phone and email with vehicle bookings, reservation modifications, and general inquiries.
• Providing clear, accurate information regarding rental policies, vehicle availability, insurance coverage, and billing.
• Resolving customer concerns and post-rental queries with empathy, patience, and efficiency.
• Collaborating with global operations and logistics teams to ensure high levels of customer satisfaction.

What We Are Looking For

• Language Skills: Native or fluent (C1/C2) level in French, alongside a solid working command (B2 or higher) of English.
• Right to Work: You must possess an EU Passport or a valid, unrestricted work permit for Bulgaria.
• Skills: Strong communication skills, a problem-solving mindset, and a positive, customer-first attitude.
• Tech Literacy: Comfortably navigating internal database systems and CRM software.
• Previous experience in customer service, hospitality, tourism, or the automotive industry is a great plus, but not mandatory—full training is provided!

What We Offer

• Competitive Salary: €1,200 – €1,400 Gross per month (depending on experience).
• Stable Schedule: A regular 40-hour work week.
• Professional Growth: Extensive initial training and continuous development within a multinational enterprise.
• Vibrant Environment: A modern, collaborative, and multicultural office space in Sofia.

Full Relocation Support Included!

Relocating to Bulgaria? We have a complete package to help you settle in comfortably:

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) to support your travel and initial rent costs.
• Accommodation: 21 days of company-provided accommodation upon your arrival.
• Housing Assistance: Dedicated support from our team to help you navigate the local market and find your long-term home in Sofia.

How to Apply

Ready to accelerate your career? Click Apply Now or send us your updated CV in English!