Dutch-Speaking Customer Service Specialist – Online Booking Industry

Dutch-Speaking Customer Service Specialist – Online Booking Industry (Porto)

Are you a Dutch speaker who loves the travel and hospitality industry? We are seeking enthusiastic, customer-oriented individuals to join our team in Porto supporting a leading global Online Booking Platform. Help travelers secure their dream accommodations and holiday experiences while building your career in one of Portugal's most beautiful cities!

Please note that no relocation support or company accommodation is provided for this position.

The Role

• Booking Assistance: Support Dutch-speaking travelers and property hosts with reservations, booking modifications, cancellations, and special requests.
• Problem Resolution: Resolve issues regarding payments, refunds, confirmations, and platform check-in details via phone, email, or live chat.
• Host Relations: Assist property owners and partners with listing optimization, calendar synchronization, and account configurations.
• Customer Care: Provide empathetic, efficient, and top-tier service to ensure a seamless travel and hosting experience.

Working Model & Location

• Location: Based on-site at our modern office hub in Porto, Portugal.
• Relocation: No relocation package, flight reimbursement, or accommodation support is available for this role. Candidates must already have secure, permanent housing in the Porto area.

What We Offer

• Hours: 40 hours per week (Full-time, standard rotational shifts).
• Training: Comprehensive paid training on hospitality software, booking frameworks, and premium customer service standards.
• Environment: A dynamic, international workplace with great team dynamics and career growth paths in the tourism and tech sectors.

Requirements

• Native or Near-Native Dutch: Exceptional verbal and written communication skills with a hospitable, solutions-oriented approach.
• English Proficiency: B2 level or higher for internal communications and software navigation.
• Legal Status: Must hold an EU Passport or a valid, existing Work Permit for Portugal (with your NIF and NISS already established).
• Skills: Excellent multitasking capabilities, strong attention to detail, and a calm demeanor when resolving time-sensitive travel updates.
• Tech-Comfortable: Ability to navigate multiple screen layouts, internal CRM databases, and booking systems smoothly.

Ready to help travelers explore the world? Apply today with your English CV!