Portuguese-Speaking Customer Success Specialist (Hybrid)

Portuguese-Speaking Customer Success Specialist (Social Media) – Sofia, Bulgaria (Hybrid)

Role Overview

Join a global technology services provider supporting one of the world's major social media hiring platforms! As a Customer Success Specialist, you will ensure that enterprise-level clients achieve maximum ROI and performance from their hiring programs. This is a strategic role focused on product adoption, quality assurance, and long-term client satisfaction.

Your Responsibilities

• Onboarding & Implementation: Drive the setup process for new Hiring Enterprise Program (HEP) customers, ensuring all product integrations are completed correctly.
• Customer Value: Guide clients to success by maximizing their adoption and engagement with the platform's hiring tools.
• Strategic Guidance: Maintain a deep understanding of the platform's products to provide best-practice advice to clients.
• Lifecycle Tracking: Monitor customer milestones, activation goals, and user engagement levels.
• Reporting & Data: Record all activity in CRM systems and analyze data/trends to identify growth opportunities.
• Troubleshooting: Help triage technical tickets and collaborate with internal departments to solve client issues.

Requirements

• Languages: Native or fluent Portuguese and English (both C1 level).
• Legal Status: Candidates must hold an EU Passport or a valid Work Permit for Bulgaria.
• Experience: Ability to analyze data and client information to identify service growth opportunities.
• Skills: Expert knowledge of MS Office (especially Excel and PowerPoint) and strong project management skills.
• Communication: Comfortable interacting with high-level clients and building trust quickly.
• Attributes: Organized, able to prioritize tasks independently, and comfortable working within CRM queues.

The Offer

• Work Model: Hybrid model (on-site in Sofia on Wednesdays and Thursdays).
• Schedule: Monday to Friday, 10:00 – 19:00 (Weekdays only).
• Compensation: Very competitive base salary + fantastic commission structure.
• Relocation Package: Full relocation support provided if you are moving to Sofia (including flights and temporary accommodation).
• Benefits:
  • Comprehensive health and wellbeing insurance.
  • Fully paid training and continuous learning opportunities.
  • Clear career development paths within a global organization.
  • Professional, international work environment.

Are you ready to elevate your career in the Social Media & Tech sector? Sofia is a thriving tech hub with a low cost of living and a vibrant international community. If you have a strategic mindset and excellent communication skills in Portuguese and English, this is your chance to work with a world-leading brand. Apply today and join our success team in Bulgaria!