German Speaking Customer Support Representative

Are you a German speaker looking to start or develop your career in customer service? Join our team on-site in Athens, Greece and provide professional support to customers of a globally recognised consumer goods brand.

Requirements

• Native or fluent German speaker (C1/C2 level); good English proficiency required
• Interest in consumer goods or FMCG industry
• Previous customer service experience is an advantage but not required
• Strong communication and interpersonal skills
• Ability to work in a structured, target-driven environment
• Holder of an EU passport or valid work permit for Greece

Responsibilities

• Handle German-speaking customer inquiries via phone, email, and chat
• Resolve product, order, and account-related queries professionally
• Escalate technical or complex issues to the appropriate team
• Maintain accurate records of all interactions in the CRM
• Contribute to team quality targets and customer satisfaction goals

What we offer

• Salary: €1,300 – €1,400 gross/month
• Performance bonus depending on project
• Relocation package: flights covered, 4 weeks hotel accommodation, assistance finding an apartment, real estate agent commission paid by us
• Comprehensive onboarding and product training from day one
• Career development and growth opportunities in a multicultural international team

Take the next step in your career with a globally recognised brand. Apply now — we'd love to hear from you!