Dutch Speaking Customer Service Representative – Online Advertising

Dutch Speaking Customer Service Representative – Online Advertising

Job Overview

We are seeking a business-oriented Dutch Speaking Customer Service Representative to join a leading global customer experience provider in Lisbon, Portugal. In this role, you will support small and medium-sized business (SMB) clients utilizing self-service digital advertising solutions to grow their online presence. This position offers a structured, international environment where you can develop your professional experience in the fast-paced digital advertising space.

Location & Work Mode

• City: Lisbon
• Country: Portugal
• Work Mode: On-site (Based full-time at a modern corporate facility in Lisbon).

Your Role & Responsibilities

• Support small and medium-sized business clients across multiple channels, including phone, email, and chat.
• Assist users with initial account setup, platform navigation, and general technical troubleshooting.
• Provide comprehensive pre- and post-sales support for self-service digital advertising products.
• Guide business clients on how to use campaign management tools effectively to optimize their online marketing efforts.
• Track and identify recurring issues or platform trends affecting multiple corporate accounts.
• Share actionable customer feedback and product insights with internal teams to drive continuous service improvement.

Your Qualifications

• Language Proficiency: Fluent written and spoken Dutch paired with good English skills for internal corporate communication.
• Education: High school diploma or equivalent qualification.
• Technical Aptitude: Highly comfortable working with digital marketing tools, internet platforms, and multi-screen systems.
• Core Competencies: Customer-oriented mindset with a clear, professional communication style and the ability to manage client issues independently.
• Flexibility: Willingness to work rotational schedules, which include evening and weekend shifts.
• Experience (Advantage): Previous customer service experience, ideally within a contact center or B2B support environment, is preferred.

Shifts & Working Hours

• Schedule: Full-time (40 hours per week) operating on a rotational shift schedule.

Salary, Bonuses & Benefits

• Base Salary Options:
  • €1,350.00 Gross per month (with permanent company-provided accommodation included).
  • €1,609.00 Gross per month (without company-provided accommodation).
• Allowances: Comprehensive meal allowance and included Christmas and holiday allowances.
• Health Coverage: Health insurance coverage provided starting from day one of employment.
• Paid Time Off: 22 days of paid annual leave.
• Onboarding: Fully paid initial training alongside structured onboarding and continuous performance support.
• Career Growth: Long-term professional development tracks within an international working environment.

Relocation Support

• Complete relocation assistance is available for international candidates moving to Portugal from abroad.
• For applicants who opt for the accommodation-inclusive salary tier, permanent housing in a company-managed apartment is fully provided and coordinated from arrival.