Job Openings Polish-Speaking Customer Service Specialist

About the job Polish-Speaking Customer Service Specialist

Polish-Speaking Road Services Specialist – Porto, Portugal

Role Overview Based in the vibrant and historic city of Porto, you will support a leading international road services provider. When drivers in Poland face a breakdown, an accident, or a flat tire, you are the voice of reason and the person who gets them moving again.

Your Responsibilities

  • Emergency Dispatch: Receive calls from Polish-speaking customers and assess their roadside emergency needs.
  • Service Coordination: Organize towing, on-site repairs, or alternative transportation through a network of providers.
  • Policy Guidance: Help customers understand their service levels and insurance coverage in a calm, professional manner.
  • Real-Time Documentation: Log all incident details into the system to ensure a seamless assistance process.
  • Empathetic Support: Manage high-stress situations with patience, ensuring the customer feels safe and supported.

Requirements

  • Language: Native or near-native Polish (C1/C2) and a strong command of English (B2).
  • Legal Status: You must hold an EU Passport or a valid Portuguese Work Permit.
  • Soft Skills: Quick thinking, high empathy, and the ability to multitask in a fast-paced environment.
  • Tech Skills: Comfortable using multiple computer programs and CRM tools simultaneously.

The Offer

  • Housing: Company-provided accommodation included (fully equipped apartment in Porto).
  • Relocation Package: Flight reimbursement and full administrative support for your move to Portugal.
  • Work Model: On-site in Porto, known for its incredible food, river views, and international community.
  • Training: Fully paid professional training and continuous coaching.
  • Benefits: * Private health insurance from day one.

    • Competitive salary package for the local cost of living.
    • Modern office environment with international colleagues.

Ready to trade the cold for a glass of Port wine by the Douro river? This role offers a unique chance to build a career in a beautiful city while making a real difference in people's lives. Apply today and join the team in Porto!