German Speaking Telecommunications Customer Support Representative

Do you speak German and have a knack for helping people stay connected? We're seeking a motivated customer support representative to assist German-speaking customers of a leading telecommunications brand. Join our Athens-based team and help people get the most out of their mobile and internet services.

Requirements

• Fluent in German (C1/C2 level); good English skills required
• Interest in telecommunications, mobile services, or internet technology
• Strong listening and problem-solving skills
• Ability to handle customer complaints calmly and professionally
• Relocation to Greece is mandatory - relocation package provided
• Holder of an EU passport or valid work permit for Greece

Responsibilities

• Support German-speaking customers with mobile, internet, and account-related inquiries
• Diagnose and resolve connectivity, billing, and service issues
• Guide customers through troubleshooting steps clearly and patiently
• Process service changes, upgrades, and cancellations
• Collaborate with technical teams for complex escalations

What we offer

• Salary: €1,300 – €1,400 gross/month
• Performance bonus depending on project
• Relocation package: flights covered, 4 weeks hotel accommodation, assistance with finding an apartment, real estate agent commission paid by us
• Comprehensive onboarding and product training
• Career advancement paths within a growing international company

Your German skills and people-first attitude are exactly what we need. Don't wait — apply now and let's connect!