German-Speaking B2B Digital Advertising Support Advisor

German-Speaking (Austrian) B2B Digital Advertising Support Advisor – Lisbon, Portugal

Introduction

A leading customer experience provider in Portugal is recruiting specialized B2B Support Advisors for a global digital advertising platform. This role is based in Lisbon and focuses on providing real-time technical and campaign assistance to advertisers and sales teams.

Your Role

• Real-time Support: Assist B2B clients (sales teams and advertisers) exclusively via live chat.
• Technical Troubleshooting: Resolve platform-related issues, ensuring fast and accurate solutions.
• Case Management: Use ticketing tools to document, track, and manage customer interactions.
• Escalation: Identify and forward complex or highly technical cases to the appropriate specialist teams.
• Knowledge Management: Stay updated on the latest platform features, tools, and digital advertising trends.
• Service Quality: Maintain high standards of responsiveness and professional accuracy.

Your Qualifications

• Language Requirement: Native or C2-level Austrian German is mandatory (candidates must be familiar with Austrian linguistic nuances and local expressions).
• English Proficiency: B2 level for internal communication.
• Experience: Minimum 2.5 years in Digital Advertising or Technical Customer Support.
• Channel Expertise: Prior experience with B2B communication via chat and/or ticketing systems is highly preferred.
• Soft Skills: Exceptional problem-solving and communication skills.
• Mindset: Tech-savvy and comfortable in a fast-paced, structured support environment.

The Offer

• Location: Modern office in central Lisbon, close to the beach.
• Compensation: Attractive base salary plus performance-based incentives.
• Relocation Support: Comprehensive package to assist with moving to Lisbon (including provided accommodation).
• Benefits:
  • Private health insurance.
  • Multicultural and vibrant work environment.
  • Opportunity to work with a globally recognized tech brand.
• Culture: Join a progressive company with a multicultural team.

This is a specialized "Senior" support role requiring specific linguistic expertise and deep technical support experience in the digital marketing sector.