Japanese Speaking Technical Support Specialist

Japanese Speaking Technical Support Specialist

Location: Greece – Remotely within the country (Relocation Mandatory)

Advanced Technical Solutions for Global Cloud Platforms

We are looking for a professional Japanese-speaking Technical Support Specialist to join our elite international IT division. In this role, you will provide high-level assistance for a world-leading cloud workspace and storage platform, acting as the critical technical link for our Japanese-speaking users. Trade the fast-paced urban centers of Japan for a professional career defined by innovation, 300 days of sunshine, and the world-renowned Mediterranean lifestyle.

Key Responsibilities

• Technical Troubleshooting: Assist Japanese-speaking users with cloud platform navigation, software synchronization, and account security via phone and email.

• System Diagnostics: Identify and resolve technical issues related to file management, project coordination tools, and API integrations.
• Incident Management: Follow specified workflows for incident identification, escalation to senior engineering teams, and timely resolution.

• Global Collaboration: Work within a multicultural team to maintain high customer satisfaction levels while representing a major global software brand.
• Shift Flexibility: Support the Asia-Pacific (APAC) market with specialized working hours (typically early morning shifts in Greece).

Requirements

• Language: Native or C2-level Japanese and professional proficiency in English (B2/C1).

• Legal: Mandatory EU Passport or a valid permit to work in Greece. (Note: Visa sponsorship for non-EU citizens is strictly dependent on specific project eligibility and valid job offers).
• Technical Aptitude: Tech-savvy mindset with a strong interest in cloud technology and digital productivity tools.
• Skills: Excellent written communication and the ability to handle complex abstract technical topics with clarity.

Relocation & Benefits

• Full Relocation Package: Paid flight to Greece, airport pickup, and 2 full weeks of hotel accommodation to ensure a smooth transition.

• Work Flexibility: Training takes place at our modern Athens hub; following completion, you may work 100% remotely from any location within Greece.
• Financial Package: Competitive monthly salary with 14 payments per year (including Christmas, Easter, and summer bonuses).

• Professional Perks: Full paid training by certified instructors, private health insurance, and structured career development.

• Lifestyle: Enjoy a lower cost of living, free Greek language courses, and a work-life balance that allows you to explore the history and islands of Greece.

Join Our Team

Take the next step in your technical career by joining a team that rewards your expertise and provides a superior lifestyle. Submit your application today to start your professional journey with us in Greece.