German Speaking Solutions Consultant

German Speaking Solutions Consultant

Job Overview

We are seeking a dynamic German Speaking Solutions Consultant to join a leading digital solutions provider in Sofia, Bulgaria. Supporting a high-profile project with the world's largest search engine, you will provide expert, non-technical troubleshooting and customer care for a variety of innovative digital products, services, and platforms (including Google Play Store, gPay, Google for Families, Books, and Movies). You will be part of a collaborative, fast-paced team environment focused on delivering exceptional customer experiences and driving product value.

Location

• City: Sofia
• Country: Bulgaria

Your Role & Responsibilities

• Deliver professional, high-quality customer support, maintaining an exceptional customer satisfaction rate.
• Master and efficiently utilize CRM software, ticketing systems, and specific customer service tools tailored to user needs.
• Engage with customers across multiple channels, including phone, email, and chat.
• Resolve inquiries within agreed service level agreements (SLAs), leveraging a comprehensive internal knowledge base and established protocols.
• Meet or exceed performance metrics for first-call resolution, call handling time, and customer satisfaction scores.
• Collaborate with colleagues to share best practices, exchange knowledge, and contribute positively to overall team dynamics.

Your Qualifications

• Language Proficiency: Fluent communication skills in both German and English.
• Core Competencies: Strong active listening, interpersonal skills, and a deeply customer-focused orientation.
• Problem Solving: Ability to troubleshoot issues, find creative solutions, and explain complex concepts simply and clearly.
• Adaptability: Quick learner who embraces change, follows structured guides/processes, and maintains composure under pressure.
• Motivation: Self-motivated with a strong passion for delivering exceptional service and customer satisfaction.

Shifts & Contract Conditions

• Contract Options: Flexible contract conditions are available, including temporary employment and part-time options.
• Note: Standard shift details match ongoing project and business operational hours.

Salary, Bonuses & Benefits

• Base Salary: €1,500 Gross per month.
• Additional Allowances: Food allowance and comprehensive Additional Health Insurance.
• Perks & Incentives: Employee referral bonuses and access to a flexible cafeteria program with 50+ benefits and services to choose from.
• Training: Fully paid professional training and continuous learning support.
• Environment: Stable employment with long-term career development opportunities in a positive international environment.

Relocation Package (For candidates relocating to Bulgaria)

• Airport pickup upon arrival.
• Flight reimbursement of up to 300 BGN (paid out with your first salary).
• 21 days of hotel accommodation in Sofia.
• Complete company assistance and guidance with finding long-term permanent rental housing.
• €1,500 Relocation Bonus (paid out in 2 installments to provide financial support for transportation, hotel stay, and initial rent).