Icelandic Speaking Digital Customer Support Specialist

Icelandic Speaking Digital Customer Support Specialist – Entertainment & Streaming

Location: Athens, Greece (Office-Based)

Channel Focus: 100% Non-Voice (Live Chat, Email & Messaging Platforms)

Elevate the Streaming Experience from Sunny Athens

We are looking for a tech-savvy Icelandic-speaking Digital Support Specialist to join our dedicated entertainment support team in Athens. In this 100% non-voice role, you will interact with subscribers across Iceland via live chat, email, and social messaging to resolve platform issues, billing inquiries, and streaming connectivity questions for one of the world's leading streaming platforms. Enjoy working in a high-tech corporate campus while experiencing the vibrant lifestyle and sunshine of the Mediterranean.

Key Responsibilities

• Digital Communication: Assist Icelandic subscribers with subscription management, payment processing, account updates, and content availability through written channels (Live Chat & Email).
• Technical Diagnostics: Help users troubleshoot app performance, casting issues, Smart TV compatibility, and video playback errors in a structured, step-by-step manner.
• Content & Features: Guide customers on feature releases, parental controls, video quality settings, and content recommendations tailored to their preferences.
• Case Tracking: Accurately document customer queries, maintain high first-contact resolution rates, and log ticket statuses using internal CRM software.
• Quality & Tone: Maintain an empathetic, professional, and friendly tone in written Icelandic, reflecting the entertainment brand's tone of voice.

Requirements

• Language: Native or C2-level Icelandic and professional proficiency in English (B2/C1).
• Legal: Mandatory EU Passport or a valid permit to work in Greece. (Note: Residence permits from other EU member states are not valid for employment in Greece).
• Tech Aptitude: Strong digital literacy, fast typing skills, and familiarity with various operating systems (iOS, Android, Smart TVs, Web Browsers).
• Skills: Excellent written communication skills in Icelandic with strong attention to grammar, syntax, and tone.
• Location: Must be willing to work full-time from our modern office hub in Athens.

Relocation & Benefits

• Premium Relocation Package: Paid flight to Athens, airport transfer, and 2 full weeks of corporate hotel accommodation or rent support to ensure a seamless move.
• Financial Package: Competitive base salary with 14 payments per year (including Christmas, Easter, and summer bonuses) plus monthly performance incentives.
• Modern Office Environment: Work from a state-of-the-art office featuring high-speed digital setups, employee lounge areas, game rooms, and subsidized cafeterias.
• Professional Growth: Comprehensive paid initial training, private health insurance from day one, and clear pathways for internal promotion into team leading, quality analysis, or training roles.
• Lifestyle: Benefit from a lower cost of living compared to Iceland, free Greek language lessons, and an exceptional work-life balance near the Aegean coastline.

Join Our Team

Combine your passion for digital entertainment with an exciting international career in Europe's ancient capital. Submit your application today to launch your journey with us in Athens.