German Speaking Technical Support & Sales Consultant

German Speaking Technical Support & Sales Consultant | Telecommunications

Job Overview

We are seeking a technically inclined and sales-driven German Speaking Technical Support & Sales Consultant to join a global customer experience provider in Tbilisi, Georgia. Supporting a major telecommunications client, this multi-faceted role combines technical troubleshooting, customer care, and consultative selling. You will assist German-speaking customers with technical issues involving internet, TV, landline, VoIP, and IPTV services while recommending value-added products and upgrades.
Important Location Requirement: This position is open strictly to candidates who already reside in Georgia. English proficiency is not required—the primary working language is German.

Location & Work Mode

• City: Tbilisi
  
• Country: Georgia
  
• Work Mode: On-site (Based initially at the Tbilisi corporate facility, with the opportunity to transition to a hybrid work model after 6 months of continuous service).
  

Your Role & Responsibilities

• Provide professional phone-based technical support in German for internet connections, landlines, TV, VoIP, and IPTV platforms.
  
• Analyze, diagnose, and troubleshoot technical disruptions and service outages using diagnostic software systems.
  
• Manage customer technical cases end-to-end, keeping clients updated on their resolution status.
  
• Identify customer needs during support calls and recommend suitable product add-ons, higher-speed packages, or service enhancements.
  
• Achieve target metrics for service quality, technical case resolution, and sales conversions.
  
• Collaborate with internal operations teams to continuously optimize support processes.
  

Your Qualifications

• Language Proficiency: Fluent in German (written and verbal). English is not required for this role.
  
• Residence: Candidates must currently hold active residence in Georgia.
  
• Technical Affinity: Strong interest in telecommunications technologies and comfort learning new software systems.
  
• Competencies: Strong problem-solving skills, excellent communication traits, customer empathy, and a motivation to earn sales commissions.
  
• Experience: Previous experience in technical support, customer care, or sales environments is preferred.
  

Shifts & Working Hours

• Schedule: Full-time (40 hours per week) operating on a rotating shift pattern, Monday to Sunday.
  
• Operational Shift Window:
  
  • Scheduled between 08:00 and 22:00 (or up to 11:00–01:00 in Winter / 10:00–00:00 in Summer depending on line assignment).
    

Salary, Bonuses & Benefits

• Base Salary: 2,750 GEL Gross per month.
  
• Commissions: Unlimited performance-based sales bonuses based on products and upgrades sold.
  
• Allowances: Monthly meal allowance (155 GEL) + Transport allowance (40 GEL).
  
• Health & Life Insurance: Comprehensive health and life insurance plans included.
  
• Paid Leave: 24 days of annual paid vacation.
  
• Onboarding & Growth: Comprehensive paid initial training on-site in Tbilisi, ongoing professional development, and structured career progression paths.
  

Relocation Support

• International Relocation: N/A (Must already live in Georgia).
  
• Domestic Relocation: Company assistance is available for candidates relocating from other regions within Georgia to Tbilisi.