Danish Speaking Solution Specialist

Danish Speaking Solution Specialist - Search Engine Non-Technical Support (Sofia Office)

Are you an analytical problem-solver fluent in Danish with a strong interest in how search engines organize and present information? We are seeking a Danish Speaking Solution Specialist to join our non-technical search engine support team in Sofia. In this role, you will act as a key liaison for business clients, content creators, and end-users across Denmark, helping them optimize their search visibility, resolve account and listing inquiries, and navigate platform guidelines—without any coding or software engineering required.
This is an on-site position located in our modern office in Sofia, Bulgaria, where you will work alongside a collaborative, international team of digital media enthusiasts.

Requirements

• Language Skills: Native or near-native fluency (C1/C2) in Danish, along with a solid command of English (B2 or higher) for internal systems and corporate alignment.
  
• Legal Status: Must be an EU citizen or possess a valid, unrestricted work permit for Bulgaria.
  
• Skills: Excellent written and verbal communication, strong analytical thinking, high empathy, and a customer-centric approach to problem-solving.
  
• Tech Comfort: Comfortable using digital tools, web dashboards, CRM software, and basic internet search workflows (no programming background needed).
  
• Experience: Prior experience in customer support, account management, digital marketing operations, or client consulting is a plus, but motivated quick-learners are welcome!
  

Responsibilities

• Provide non-technical support to Danish-speaking users, local businesses, and partners regarding search engine listings, profile verifications, and digital presence.
  
• Evaluate and resolve incoming queries regarding policy guidelines, content display rules, ad account setups, and general search features.
  
• Analyze user feedback and reporting metrics to guide clients toward optimal solutions and best practices.
  
• Coordinate with internal policy and quality assurance teams to escalate complex policy edge cases or bug reports.
  
• Document customer interactions, feedback, and resolution steps accurately in the CRM database.
  

What We Offer

• Relocation Package: Full flight reimbursement to Sofia plus company-arranged, fully covered accommodation for your first 2–3 weeks in Bulgaria.
  
• Competitive Package: Attractive base remuneration paired with performance-based bonuses and monthly meal vouchers.
  
• Comprehensive Benefits: Private health and dental insurance, public transport subsidies, and a multi-sport membership card.
  
• Modern Workspace: State-of-the-art office in Sofia featuring gaming lounges, collaborative workspaces, and free daily coffee, tea, and snacks.
  
• Training & Career Growth: Fully paid, structured training covering search engine ecosystems and support workflows, with clear advancement paths into Quality Assurance, Team Leadership, or Account Strategy.
  

If you are eager to leverage your Danish language skills in a modern digital environment and help users get the most out of their online search experience, we want to hear from you! Apply today by submitting your CV in English, and start your next professional chapter in Sofia.