Danish-Speaking Roadside Assistance (REMOTE)

Danish-Speaking Roadside Assistance – 100% Remote (Work From Home in Portugal)

Are you fluent in Danish and looking for a fully remote position that allows you to work from anywhere in Portugal? We are seeking calm, customer-focused, and problem-solving individuals to join our international mobility and emergency services team as a Roadside Assistance Coordinator.
In this role, you will act as a crucial lifeline for Danish-speaking drivers and travelers experiencing breakdowns, accidents, or vehicle emergencies across Europe, coordinating swift assistance and alternative travel solutions from the comfort of your home office.

The Role

• Emergency & Mobility Support: Receive inbound calls and messages from Danish drivers needing immediate roadside assistance, towing, tire replacement, or medical/travel aid.
  
• Coordination & Logistics: Contact and dispatch local mechanics, towing services, rental car agencies, and hotels to ensure drivers and passengers are safe and mobile.
  
• Case Management: Accurately log vehicle specs, locations (using GPS/mapping software), and incident details in internal management systems.
  
• Reassurance & Communication: Maintain clear, empathetic, and reassuring communication with stressed customers, providing real-time updates until their issue is fully resolved.
  

Working Model & Location

• Location: 100% Remote / Work From Home (Must reside anywhere in Portugal: mainland or islands).
  
• Work Model: Full-time (40 hours/week) with rotational operational shifts (including weekend or holiday coverage to support 24/7 mobility services).
  
• Relocation: No relocation package provided. Candidates must already reside in Portugal with active local tax and social security registration or hold full legal rights to work locally.
  

What We Offer

• Salary: Highly competitive base salary tailored to Danish language profiles, plus shift allowances (night/weekend) and performance bonuses.
  
• Equipment Package: Complete corporate hardware and home-office equipment provided (laptop, dual monitors, headset, and secure access tools).
  
• Benefits: Private health and dental insurance, meal allowance, and continuous skills development.
  
• Paid Onboarding: Comprehensive paid remote training covering automotive logistics, ticketing platforms, and incident handling protocols.
  

Requirements

• Language Skills: Native or Near-Native command of Danish (C1/C2) with good working proficiency in English (B2).
  
• Legal Status: Must hold an EU/EEA Passport or a valid Portuguese Work/Residence Permit (active NIF and NISS ready).
  
• Technical Workspace: Private, quiet home office with high-speed, stable internet (direct Ethernet connection required).
  
• Soft Skills: High level of empathy, ability to remain level-headed under pressure, strong geographical awareness, and excellent problem-solving skills.
  
• Experience: Prior experience in customer service, logistics, travel dispatch, or automotive support is preferred but not strictly required.
  

Ready to help travelers and drivers from anywhere in Portugal? Submit your CV in English or Danish today!