Spanish Speaking Banking Operations Specialist

Banking Operations Specialist – Spanish Market – Lisbon, Portugal

Introduction

A leading BPO company in Portugal is recruiting an Operations Customer Expert – Banking Expert for the Spanish market. In this role, you will support one of the UKs most innovative digital banks, providing high-level expertise to resolve complex banking issues for Spanish-speaking customers.

Responsibilities

• Expert Customer Support: Provide high-quality assistance via chat, phone, and email.
• Complex Resolutions: Handle intricate inquiries related to accounts, payments, disputes, and transactions.
• Subject Matter Expertise: Act as a central point of knowledge for banking operations within the team.
• Financial Oversight: Manage fraud investigations, chargebacks, and detailed complaint resolutions.
• Strategic Guidance: Offer informed advice on financial services and banking processes.
• Knowledge Sharing: Mentor and support teammates to improve overall team performance.
• Compliance: Adhere strictly to internal procedures and international regulatory standards.

Requirements

• Language Skills: Fluent Spanish and good English (both written and spoken).
• Experience: Minimum 12 months in Banking, Financial Services, Insurance, Billing, or Collections.
• Problem Solving: Strong analytical skills with the ability to manage complex cases independently.
• Tech Savvy: Comfortable navigating multiple digital platforms and banking software.
• Soft Skills: Excellent communicator and a collaborative team player.

What is Offered

• Position: Full-time role based in Lisbon, Portugal.
• Hours: 40 hours per week on rotational shifts (24/7).
• Training: Comprehensive paid training program provided.
• Benefits:
  • Health insurance from day one.
  • Meal allowance card.
  • Monthly holiday and Christmas allowances.
• Relocation Support:
  • Flight costs reimbursed.
  • Optional company-provided accommodation for those moving to Lisbon.

This is an ideal opportunity for finance professionals looking to grow their careers within a multicultural environment in one of Europes most dynamic cities.