Norwegian-Speaking Customer Care Specialist - Remote within Portugal

Norwegian-Speaking Customer Care Specialist – Digital Payments – Remote (Portugal)

Introduction A global leader in customer experience is seeking Norwegian-speaking Customer Support Specialists for a work-from-home role based in Portugal. This position supports a prominent digital payment and point-of-sale (POS) solution designed for small and medium-sized businesses. You will play a vital role in helping business owners manage transactions and technical operations.

Responsibilities * Omnichannel Support: Assist customers via phone, email, and chat with a professional and helpful approach.

• Onboarding & Setup: Help new users with account creation and initial system onboarding.
• Logistics & Orders: Provide support for product orders, deliveries, and related logistics questions.
• Technical Troubleshooting: Solve issues related to the digital application, payment devices, and various accessories.
• Financial Assistance: Handle queries regarding transactions, deposits, and financial activity reports.
• Issue Escalation: Forward complex cases to the relevant internal teams for resolution.
• Documentation: Maintain detailed records of customer interactions while following internal guidelines.

Requirements * Language Skills: Native or near-native proficiency in Norwegian (C1/C2) and a good command of English.

• Experience: Previous experience in customer support or service-oriented roles is an advantage.
• Communication: Strong interpersonal and problem-solving skills with the ability to explain complex topics clearly.
• Tech Literacy: Comfortable using multiple digital tools and software systems.
• Independence: Ability to work effectively and autonomously in a remote environment.
• Teamwork: Adaptable team player who thrives in a dynamic, international setting.

What is Offered * Work Model: 100% Remote from within Portugal (with potential for occasional on-site transitions in the future).

• Contract: Full-time role (40 hours per week).
• Time Off: 22 days of paid annual leave plus Portuguese public holidays.
• Training: Structured, fully paid onboarding and training program.
• Health: Private health insurance provided from the first day.
• Relocation Support: * Flight costs reimbursed.
  • Initial accommodation provided for candidates moving from abroad.
• Growth: Career development opportunities within a global organization.

This role is a perfect match for Norwegian speakers looking for the flexibility of a remote career while contributing to the fast-growing fintech sector in Portugal.