German-Speaking Customer Experience Specialist

German-Speaking Customer Experience Specialist – Valencia, Spain

Role Overview

Join a leading Outsourcing/BPO company in their Valencia office! As a German-speaking Customer Experience Specialist, you will be the primary point of contact for customers, ensuring a seamless and high-quality journey across multiple channels. This is an on-site role in a dynamic, collaborative environment designed to enhance customer retention and satisfaction.

Your Responsibilities

• Multichannel Support: Engage with customers via phone, email, live chat, and social media platforms.
• Personalized Care: Provide tailored support by actively listening and addressing specific customer concerns with empathy.
• Problem Solving: Deliver professional guidance and effective solutions to maintain high satisfaction levels.
• Continuous Improvement: Identify customer needs and escalate suggestions for internal process enhancements.
• Targets & Quality: Strive to meet and exceed KPIs related to quality, productivity, and overall customer experience.

Requirements

• Languages: Native or fluent German (C1) and proficient English (B2).
• Legal Status: Candidates must hold an EU Passport or a valid Work Permit for Spain.
• Experience: Previous background in sales and customer service.
• Skills: Excellent interpersonal skills, empathy, and the ability to work both independently and as part of a team.
• Tech-Savvy: Familiarity with Google Suite, MS Office, and CRM tools.
• Mindset: Passionate about customer experience and thrives in a fast-paced, customer-centric environment.

The Offer

• Location: Modern office in Valencia, close to the beach with sunny weather year-round.
• Well-being & Perks:
  • Free lunch provided in the office.
  • Private health insurance.
  • Bootcamp sessions twice a week and Friday team drinks.
• Language Support: Spanish lessons available for non-native speakers.
• Growth: Career development support with access to professional training.
• Extras: Paid training, competitive base salary, and the opportunity to start immediately!

Are you ready to build a career in one of Spain's most beautiful coastal cities? Valencia offers a perfect blend of historic charm, modern lifestyle, and fantastic beaches. If you're a German speaker with a heart for customer service, this is your chance to join a multicultural team and grow professionally. Apply today and start your Mediterranean adventure!