German Speaking Customer Service Consultant – Rent-a-Car Industry

Customer Service Consultant – Rent-a-Car Industry (German & English)

Location: Sofia, Bulgaria (Office-based)

Position Type: Full-time, 40 hours per week

Are you a fluent German speaker with a passion for helping people? Do you want to kickstart or grow your career in the dynamic travel and mobility sector? We are seeking enthusiastic and professional Customer Service Consultants to join our vibrant team in Sofia, supporting one of the world's leading rent-a-car brands.

What You Will Do

As a Customer Service Consultant, you will be the voice of our brand, ensuring international clients receive a premium experience. Your responsibilities will include:

• Assisting customers via phone and email with vehicle bookings, rental modifications, and general inquiries.
• Providing clear, professional information regarding rental policies, insurance options, and billing.
• Resolving customer concerns and post-rental queries with empathy and efficiency.
• Collaborating with global teams to ensure smooth logistics and high customer satisfaction.

What We Are Looking For

• Language Skills: Native or fluent (C1/C2) level in German, alongside a strong working command (B2 or higher) of English.
• Right to Work: You must possess an EU Passport or a valid, unrestricted work permit for Bulgaria.
• Skills: Strong communication skills, a problem-solving mindset, and a positive, customer-oriented attitude.
• Tech Savvy: Ability to comfortably navigate multiple computer systems and CRM tools.
• Previous experience in customer service, tourism, or the automotive/rental industry is a plus but not mandatory—full training is provided!

What We Offer

• Competitive Salary: €1,500 – €1,700 Gross per month (depending on experience).
• Standard Working Hours: A stable 40-hour work week.
• Career Growth: Comprehensive initial training and continuous professional development within a multinational environment.
• Modern Workspace: A vibrant, multicultural office environment in the heart of Sofia.

Excellent Relocation Support Included!

Making the move to Bulgaria? We've got you covered to ensure a smooth transition:

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) to support your relocation and initial rent costs.
• Accommodation: 21 days of company-provided accommodation upon your arrival.
• Housing Assistance: Dedicated support from our team to help you find your permanent, long-term home in Sofia.

How to Apply

Ready to take the next step in your career journey? Click Apply Now or send us your updated CV in English!