Dutch-Speaking Customer Service Representative – Insurance Company

Dutch-Speaking Customer Service Representative – Insurance Company

Location: Lisbon, Portugal (On-site) Language: Dutch (fluent) + English Employment Type: Full-time, On-site

About the Role

We are looking for a reliable and customer-oriented Dutch-Speaking Customer Service Representative to join an international team in Lisbon, Portugal, supporting a well-established insurance company. In this role, you will be the first point of contact for Dutch-speaking customers, guiding them through insurance-related queries and ensuring they receive clear, accurate, and empathetic assistance at every step.

Key Responsibilities

• Handle inbound customer contacts via phone, email, and/or chat from Dutch-speaking clients regarding insurance products, policies, and claims
• Provide accurate and timely information on coverage, policy terms, and general insurance queries
• Assist customers through the claims process, ensuring a smooth and professional experience
• Identify customer needs and escalate complex cases to the appropriate specialist teams when necessary
• Ensure consistently high levels of customer satisfaction across all interactions
• Accurately maintain records of all customer contacts and interactions in the CRM system
• Stay up to date with product knowledge, policy updates, and internal procedures

Requirements

• Fluent Dutch (C1/C2 level) — spoken and written
• Proficient level of English
• Strong communication and interpersonal skills with a genuine empathy for customers
• Ability to handle sensitive customer situations professionally and with discretion
• Detail-oriented with good organisational skills
• Comfortable working in a structured, target-driven environment
• Previous experience in customer service, insurance, or financial services is an advantage but not required

What's on Offer

• Competitive salary package
• Fully paid training and structured onboarding program
• Relocation support for candidates moving to Lisbon
• Career growth and development opportunities within a global organisation
• Modern office in a central Lisbon location
• Supportive, multicultural and collaborative team environment
• Additional employee benefits and perks

Eligibility Notice

This position is based in Lisbon, Portugal (EU member state). We can only consider applicants who are EU/EEA citizens or candidates who already hold a valid work permit for Portugal. Applications requiring visa sponsorship cannot be considered.