Dutch-Speaking Customer Support Advisor – Medical Devices

Dutch-Speaking Customer Support Advisor – Medical Devices

Location: Porto, Portugal (On-site) Language: Dutch (fluent) + English (B2) Employment Type: Full-time, On-site

About the Role

We are looking for a dedicated and empathetic Dutch-Speaking Customer Support Advisor to join a specialist international team in Porto, Portugal, supporting a global leader in medical devices. In this meaningful role, you will assist Dutch-speaking customers and healthcare professionals with queries related to medical devices — including diabetes care products such as glucose monitoring systems — helping people lead healthier and more independent lives.

Key Responsibilities

• Provide first-contact resolution to Dutch-speaking customers regarding medical device products, including glucose meters and related devices
• Deliver specialised customer support via phone and written communication channels
• Assist customers with purchasing procedures, order tracking, and delivery enquiries
• Handle complaints and escalate complex or clinical cases to the appropriate specialist teams
• Ensure all interactions meet the highest standards of quality, compliance, and customer satisfaction
• Accurately document all customer contacts and case details in the CRM system
• Stay up to date with product knowledge, updates, and relevant regulatory guidelines

Requirements

• Native or fluent Dutch (C1/C2 level) — spoken and written
• English at B2 level or above
• Strong communication skills with a high degree of empathy and patience
• Interest or background in healthcare, medical devices, or life sciences is a strong advantage
• Ability to handle sensitive customer situations with professionalism and discretion
• Detail-oriented with solid organisational and documentation skills
• Previous experience in customer support or a healthcare-related environment is beneficial but not required

What's on Offer

• Competitive salary package
• Fully paid training and structured onboarding program
• Career growth opportunities within a global organisation
• Modern office facilities in Porto
• Supportive, multicultural and professional team environment
• Additional employee benefits and perks

Eligibility Notice

This position is based in Porto, Portugal (EU member state). We can only consider applicants who are EU/EEA citizens or candidates who already hold a valid work permit for Portugal. Applications requiring visa sponsorship cannot be considered.