German Speaking Customer Service Specialist - Aviation/Airlines

German Speaking Customer Service Specialist – Premium Aviation & Airlines

Location: Athens, Greece (Office-Based)

Elevate Your Career in the Heart of Athens

We are seeking a professional German-speaking Customer Support Specialist to represent one of the world's leading airline groups at our state-of-the-art office hub in Athens. In this role, you will deliver premium, first-class service to German-speaking travelers, ensuring their journey is seamless from booking to landing. Based in the historic and vibrant capital of Greece, you will join a thriving international aviation team while enjoying 300 days of sunshine, stunning nearby beaches, and an exceptional Mediterranean lifestyle.

Key Responsibilities

• Passenger Assistance: Manage incoming inquiries from German-speaking passengers via phone, email, and digital chat channels, delivering a premium service experience.
• Flight & Booking Management: Process new flight reservations, handle modifications, cancellations, upgrades, and specialized seating or meal requests.
• Disruption Coordination: Provide calm, empathetic, and rapid solutions during flight delays, cancellations, or adverse weather conditions, including rebooking and luggage tracking assistance.
• Frequent Flyer Support: Assist members of elite loyalty programs with mileage redemption, account management, and exclusive tier benefits.
• System Operations: Utilize global aviation software (such as Amadeus or Sabre) and CRM systems to manage passenger data and ticketing accurately.

Requirements

• Language: Native or C2-level German and professional proficiency in English.
• Legal: Mandatory EU Passport or a valid permit to work in Greece. (Note: Residence permits from other EU member states are not valid for employment in Greece).
• Communication: Exceptional verbal and written communication skills with a refined, customer-centric approach.
• Aptitude: Strong multitasking abilities, a passion for the travel and tourism sector, and comfort navigating complex software interfaces.
• Experience: Previous experience in the aviation industry, tourism, or premium hospitality is highly advantageous but not mandatory.

Relocation & Benefits

• Premium Relocation Package: Paid flight to Athens and 4 full weeks of hotel accommodation upon arrival to ensure a smooth, stress-free transition as you find your new apartment.
• Modern Office Environment: Work in a high-energy, multicultural aviation hub featuring modern tech facilities, collaborative spaces, and recreation zones.
• Financial Package: Competitive monthly salary with 14 payments per year (including Christmas, Easter, and summer bonuses) plus performance-based incentives.
• Professional Development: Comprehensive paid training by certified airline professionals, private health insurance, and internal career progression paths into quality assurance, coaching, or management.
• Lifestyle: Benefit from a lower cost of living compared to Germany, Austria, or Switzerland, alongside free Greek language courses and corporate discounts.

Join Our Team

Take your career to new heights within the global aviation sector while unlocking an incredible lifestyle upgrade in Europe's historic capital. Submit your application today to start your professional journey with us in Athens.