French-Speaking Financial App Customer Support Advisor

French-Speaking Financial App Customer Support Advisor – Braga, Portugal

Introduction

We are partnering with a global customer experience leader to recruit French-speaking Advisors for an on-site role in Braga. In this position, you will support users of a financial application, helping them manage their savings goals while providing expert guidance on energy sector solutions. This role combines high-quality customer support with consultative advisory interactions.

Responsibilities

• Customer Support: Assist users via inbound and outbound calls regarding their savings goals and application usage.
• Service Advisory: Provide professional guidance on available financial services and sector-specific solutions (energy).
• Upselling & Promotion: Identify customer needs and promote alternative contract options or services using consultative sales techniques.
• Information Management: Use internal tools to deliver accurate, relevant, and comprehensive information to every customer.
• Quality Assurance: Adhere to internal procedures and maintain high-quality communication standards to ensure maximum customer satisfaction.

Requirements

• Language Skills: Native or near-native French (C2) and a good level of English for internal communication and documentation.
• Experience: Previous experience in customer service, contact centers, or sales is a distinct advantage.
• Communication: Exceptional interpersonal and verbal communication skills.
• Versatility: Comfortable balancing both support-oriented assistance and performance-driven sales conversations.
• Mindset: Target-oriented, detail-focused, and capable of working in a structured, fast-paced environment.

What is Offered

• Location: Modern office in Braga, Portugal.
• Schedule: Rotational shifts (Monday to Sunday) between 08:00 and 18:00, with rotational days off.
• Contract: Full-time employment with stable, long-term career potential.
• Health: Private health insurance available from day one (with monthly contribution) and fully free after 6 months.
• Environment: A supportive, international team with a strong focus on professional training and service quality.
• Culture: A progressive company culture in a historic Portuguese city known for its youthful and multicultural atmosphere.

This role is a great fit for French speakers who enjoy a mix of financial technology and consultative support, all while building a career in the charming city of Braga.