Dutch Speaking Customer Advisor | Accounts & Operations | Sofia

Job Description

We are recruiting Dutch-speaking Customer Advisors for a flexible hybrid role based in Sofia, Bulgaria, partnering with a leading global customer experience provider.
In this role, you will support Dutch-speaking customers with account operations, payment administration, and billing inquiries. You will assist users with balance updates, direct debit modifications, and account-related troubleshooting, ensuring every case is managed with high accuracy, professionalism, and care in an international working environment.

Your Role

• Handle customer inquiries via inbound calls and written communication channels regarding account balances, billing statements, and account status updates.
  
• Assist customers with setting up, updating, and troubleshooting direct debit authorizations and recurring payment methods.
  
• Resolve account and administrative inquiries in a timely manner while upholding quality and compliance standards.
  
• Maintain meticulous data accuracy when updating records, customer logs, and account histories in CRM systems.
  
• Deliver an empathetic, professional customer service experience that strengthens user confidence.
  
• Collaborate with internal teams to identify process improvements and escalate complex cases effectively.
  

Your Qualifications

• Fluency in Dutch (C1 level or higher), both written and spoken.
  
• Good command of English (B1/B2 level) for onboarding, system navigation, and internal collaboration.
  
• Strong verbal and written communication skills with high attention to detail.
  
• Solid organizational skills and comfort working with multiple digital tools and databases.
  
• Analytical mindset with a structured, process-driven approach to problem-solving.
  
• Prior experience in customer support, administration, banking, or financial operations is an advantage.
  
• Motivation to relocate and work within a diverse, international team.
  

The Offer

• Work Model & Schedule: Hybrid working model based out of Sofia, Bulgaria, working a standard weekday schedule (Monday to Friday, 09:30 to 18:00, weekends off).
  
• Compensation & Bonuses: Competitive monthly base salary package supplemented by an attractive signing/welcome bonus and monthly food vouchers.
  
• Health & Wellness: Advanced medical insurance coverage (comprehensive health and life insurance plan), corporate gym/Multisport card contribution, and active wellbeing initiatives.
  
• Perks & Allowances: Monthly transportation allowance, corporate discounts, extra paid leave for ongoing education, and regular company social events.
  
• Relocation Package: Comprehensive relocation support for candidates moving to Sofia, including 14 nights of hotel accommodation upon arrival, flight reimbursement support, and settling-in guidance.
  
• Training & Development: Fully paid initial training and structured onboarding, alongside continuous career progression pathways within a modern office campus with convenient public transit links.