French Speaking Customer Support Specialist

French Speaking Customer Support Specialist

Location: Athens, Greece (Office-Based)

Elevate Customer Experience from the Heart of Athens

We are seeking a customer-focused, professional French-speaking Customer Support Specialist to join our multicultural team in Athens. In this role, you will be the voice of global brands, serving French-speaking clients with dedication, clarity, and care. Working on-site in our state-of-the-art corporate office allows you to build a thriving international career while enjoying an exceptional Mediterranean lifestyle—swapping everyday routine for 300 days of sunshine and rich cultural history.

Key Responsibilities

• First-Class Customer Care: Handle incoming customer inquiries in French via phone, email, and live chat with professional warmth and efficiency.
  
• Problem Resolution: Assist clients with order tracking, billing inquiries, service configurations, and general product questions, aiming for high first-contact resolution.
  
• Technical Guidance: Guide customers step-by-step through platform navigation, account setup, and basic product troubleshooting.
  
• Brand Ambassadorship: Represent renowned international brands by maintaining an empathetic, solution-oriented, and high-quality tone in every interaction.
  
• Data Management: Accurately update customer profiles, service tickets, and resolution details using enterprise CRM tools.
  

Requirements

• Language: Native or C2-level French and professional proficiency in English (B2/C1).
  
• Legal: Mandatory EU Passport or a valid permit to work in Greece. (Note: Residence permits from other EU member states are not valid for employment in Greece).
  
• Communication: Strong verbal and written communication skills with an empathetic and patient customer-first mindset.
  
• Aptitude: Comfortable navigating computer systems, multi-tasking between software applications, and working in a structured team environment.
  
• Location: Must be willing to work full-time from our modern office hub in Athens.
  

Relocation & Benefits

• Relocation Package: Paid flight ticket to Athens, airport transfer, and 2 full weeks of hotel accommodation upon arrival to support your transition.
  
• Financial Package: Competitive base salary paid 14 times per year (including Christmas, Easter, and summer bonuses) plus monthly performance-based incentives.
  
• Modern Office Culture: Work on an energetic, multicultural campus equipped with cutting-edge technology, collaborative spaces, and employee relaxation zones.
  
• Professional Growth: Fully paid training by certified instructors, private health insurance, and structured internal pathways into leadership, training, or quality assurance.
  
• Lifestyle Perks: Benefit from a lower cost of living compared to France or Belgium, enjoy free online Greek language lessons, and experience the iconic coastline and culture of Athens.
  

Join Our Team

Combine your French language skills with an exciting international career step in Europe's ancient capital. Submit your application today to start your journey with us in Athens.