German Speaking Customer Service & Sales Consultant

German Speaking Customer Service & Sales Consultant | Telecommunications

Job Overview

We are seeking a customer-focused and sales-driven German Speaking Customer Service & Sales Consultant to join a premier international customer experience provider in Tbilisi, Georgia. Supporting a major telecommunications project, you will handle phone inquiries from German-speaking customers, resolve service requests, and identify opportunities to recommend value-added products and services.
Important Location Requirement: This role is open strictly to candidates who already reside in Georgia. English proficiency is not required—the primary working language is German.

Location & Work Mode

• City: Tbilisi
  
• Country: Georgia
  
• Work Mode: On-site (Based initially at the Tbilisi office, with the opportunity to transition to a hybrid work model after 6 months of continuous service).
  

Your Role & Responsibilities

• Provide professional phone support and consultation to German-speaking telecommunications customers.
  
• Efficiently manage and resolve open customer cases, providing consistent updates on request statuses.
  
• Identify customer needs and offer tailored solutions, upgrades, and complementary telecommunications products.
  
• Achieve individual customer service quality standards and performance-based sales metrics.
  
• Document customer interactions and account changes accurately within digital CRM platforms.
  
• Collaborate with colleagues and team leaders to continuously improve support processes.
  

Your Qualifications

• Language Proficiency: Fluent in German (written and verbal). English is not required for this role.
  
• Residence: Candidates must currently hold active residence in Georgia.
  
• Experience: Prior experience in customer service, phone support, or sales environments.
  
• Competencies: Strong communication skills, customer empathy, a solution-oriented mindset, and an interest in earning performance bonuses through sales outreach.
  
• Technical Skills: Sound computer literacy and comfort navigating digital database systems.
  

Shifts & Working Hours

• Schedule: Full-time (40 hours per week), Monday to Friday. Enjoy completely free weekends!
  
• Shift Window:
  
  • Winter Time: Scheduled between 11:00 and 22:00
    
  • Summer Time: Scheduled between 10:00 and 21:00
    

Salary, Bonuses & Benefits

• Base Salary: 2,500 GEL Gross per month.
  
• Performance Bonus: Target-based sales commission of up to 800 GEL per month.
  
• Allowances: Monthly meal allowance (approx. 155 GEL) + Transport allowance (approx. 40 GEL).
  
• Health & Life Insurance: Comprehensive health and life insurance plans included.
  
• Paid Leave: 24 days of annual paid vacation.
  
• Onboarding & Growth: Fully paid initial training on-site in Tbilisi, plus ongoing corporate learning and career development opportunities.
  

Relocation Support

• International Relocation: N/A (Must already live in Georgia).
  
• Domestic Relocation: Company assistance is available for candidates relocating from other regions within Georgia to Tbilisi.