Turkish Speaking Player Support Specialist

Turkish Speaking Player Support Specialist - Non-Voice (Remote)

Are you an avid gamer fluent in written Turkish? Do you enjoy troubleshooting gameplay inquiries and assisting fellow gamers without taking phone calls? We are looking for a detail-oriented Turkish Speaking Player Support Specialist to join our remote gaming support team. In this non-voice role, you will assist Turkish-speaking players exclusively through written channels (email and ticketing system) with account management, billing, and in-game support.
This is a 100% remote position based in Bulgaria, offering you the flexibility to work from your home office anywhere in the country while remaining part of an international gaming community.

Requirements

• Language Skills: Exceptional, native-level written communication skills (C1/C2) in Turkish, paired with a solid working proficiency in written English (B2 or higher) for internal tools and team communication.
  
• Legal Status: Must be an EU citizen or possess a valid, unrestricted work permit for Bulgaria.
  
• Location & Setup: Currently residing in Bulgaria with a quiet, dedicated home workspace and a stable, high-speed internet connection.
  
• Gamer Mindset: Genuine passion for video games (mobile, PC, or console) and familiarity with common gaming terminology and player communities.
  
• Skills: Excellent typing speed, strong Turkish grammar and writing skills, empathy, and a solution-oriented mindset.
  
• Experience: Prior experience in email customer support, ticketing systems (e.g., Zendesk, Salesforce), or digital care is a plus, but entry-level applicants with strong writing abilities are welcome!
  

Responsibilities

• Manage and resolve player inquiries in Turkish exclusively via email and web tickets with high accuracy and a friendly tone.
  
• Assist players with account access recovery, in-game purchases, billing issues, missing items, and basic connectivity troubleshooting.
  
• Maintain a high level of player satisfaction through non-voice communication—zero phone or live voice calls required.
  
• Document recurring technical glitches, bugs, or feedback and escalate them to internal Quality Assurance and development teams.
  
• Accurately tag, categorize, and update ticket logs within the player management system.
  

What We Offer

• Relocation Package: Full flight reimbursement to Bulgaria plus company-arranged accommodation for your first 2–3 weeks (if moving within Bulgaria to establish your home office).
  
• 100% Remote Flexibility: Work comfortably from any city or town within Bulgaria.
  
• Tech Kit Provided: Complete home office hardware setup (company laptop, extra monitor, headset, and accessories) delivered directly to your home.
  
• 100% Non-Voice Support: Focus entirely on written ticket management without phone calls.
  
• Competitive Package: Attractive base salary supplemented by monthly performance bonuses and food vouchers.
  
• Comprehensive Benefits: Private medical and dental insurance, employee wellness programs, and multi-sport card options.
  
• Training & Career Growth: Fully paid initial training covering game mechanics and support systems, supported by clear internal career pathways into Quality Assurance, VIP Support, or Team Management.
  

If you are eager to turn your gaming passion and Turkish writing skills into a rewarding remote career, we would love to review your application! Submit your CV in English today to join our player support team and help create great gaming experiences!