Customer Service Advisor with Dutch

Location: On-site in Benalmádena, Málaga, Spain
Schedule: Full-time (Rotating shifts: Mon–Fri 08:00–21:00, Sat 09:00–17:00, Sun 11:00–17:00 with two guaranteed free weekends per month)

About the Role

Are you fluent in Dutch and looking to build an international career in sunny Andalusia? Join a global customer experience team for a thriving e-commerce project based in beautiful Benalmádena, Málaga. In this role, you will be the friendly voice and helpful guide for Dutch-speaking shoppers, ensuring they receive first-class service across all communication channels.

Key Responsibilities

• Multi-Channel Communication: Assist customers via phone, email, and Live Chat regarding orders, product details, and special promotions.
  
• Store & Ticket Management: Process store-redirected calls efficiently and log all interactions accurately in the ticketing system.
  
• Customer Care: Turn complex inquiries or issue escalations into positive experiences through empathetic, professional support.
  
• Process Excellence: Adhere to project guidelines and quality benchmarks to consistently maintain high customer satisfaction scores.
  
• Future Channels: Opportunity to expand your skill set by handling social media customer inquiries as the role evolves.
  

What We Are Looking For

• Languages: Native or fluent Dutch combined with good written and spoken English.
  
• Tech Capabilities: Experience working with CRM software, support ticketing tools, and navigating multiple systems simultaneously.
  
• Soft Skills: Highly customer-focused, patient, articulate, and calm under pressure.
  
• Attributes: Punctual, detail-driven, adaptable to change, and eager to master new product information.
  
• Location: Willingness to work on-site in Benalmádena, Málaga (with relocation support provided if moving to the region).
  

What's in It for You

• On-Site Facilities: Work in a modern, bright, and spacious office in Benalmádena, just minutes from the coast.
  
• Attractive Benefits: Full Spanish permanent contract with immediate healthcare registration, plus company-paid private health insurance and medical assistance.
  
• Relocation Package: €500 lump-sum bonus paid after your first completed month to help you settle into Spain.
  
• Generous Time Off: Fully paid vacation package including 4 weeks plus 4 additional days off per year.
  
• Work-Life Balance: Structured shift schedules with two guaranteed full weekends off every month.
  
• Paid Onboarding & Growth: Comprehensive paid training program upon arrival with structured paths for career progression.