Slovak Speaking Customer Service Specialist

Slovak Speaking Customer Service Specialist

Job Overview

We are seeking a motivated, customer-centric Slovak Speaking Customer Service Specialist to join a leading global customer experience consultancy in Sofia, Bulgaria. Supporting a major international brand in the consumer goods sector, you will serve as the primary touchpoint for customers seeking assistance. This role combines multi-channel communication with efficient problem-solving to deliver professional support and maximize customer satisfaction.

Location & Work Mode

• City: Sofia
• Country: Bulgaria
• Work Mode: On-site 

Your Role & Responsibilities

• Handle incoming customer inquiries professionally across inbound voice calls, live text chat, email, and social media channels.
• Diagnose and resolve client issues efficiently, acting as the brand's frontline voice and key standard for service quality.
• Log all customer touchpoints, diagnostic histories, and account milestones precisely within CRM databases.
• Coordinate cross-functionally across internal support departments to manage escalations or specialty requests effectively.
• Consistently maintain precise administrative accuracy while meeting defined service level targets (KPIs).

Your Qualifications

• Language Proficiency: Native or close-to-native fluency in Slovak (C1/C2 level, clear articulation) paired with a strong operational command of English (B2 level or higher).
• Education: Minimum of a High School diploma or equivalent.
• Technical Skills: Sound digital literacy, quick typing speed, and day-to-day proficiency using MS Office applications and customer databases.
• Core Competencies: Clear, solution-oriented mindset, strong attention to detail, and a collaborative team attitude.
• Experience: Prior experience in customer service, hospitality, contact centers, or retail client care is highly preferred.

Shifts & Working Hours

• Schedule: Full-time (40 hours per week) operating on rotating operational shift tracks.
• Operational Window: * Monday to Friday: 08:00 – 20:00
  • Saturday & Sunday: 08:00 – 16:00

Salary, Bonuses & Benefits

• Salary Range: €1,700 – €1,900 Gross base per month.
• Incentives: Monthly performance-based commercial bonuses.
• Allowances: Included monthly food allowance and transport allowances.
• Insurance Coverage: Premium advanced medical insurance plan combining both private health and full life insurance coverage.
• Perks: Optional corporate gym membership contribution (Multisport card), specialized financial bonuses for major life milestones, extra paid leave allocations for continuing education, corporate discounts, and regular team events.
• Training & Upskilling: Fully paid comprehensive product and soft-skills onboarding. Ongoing professional growth pathways are structured through an internal corporate university and personalized career navigation mappings.

Relocation Support (For Non-Local Candidates)

• Travel Assistance: Coordinated airport pickup upon arrival and inbound flight/travel reimbursement of up to 300 BGN (disbursed alongside your first monthly salary).
• Temporary Housing: 21 days of fully covered hotel accommodation in Sofia to facilitate an easy operational transfer.
• Housing Search: Complete company guidance and specialized administrative support from real estate coordinators to help find and secure a permanent rental apartment.
• Relocation Cash Bonus: A flat financial relocation incentive of €1,400 – €1,600 distributed across two separate monthly installments.