Head of Technology & AI Cloud Platform

Position Overview

Lead the strategic design, development, and management of enterprise-wide AI and Cloud platforms, spearheading digital transformation across Engineering, Retail, and Field Service operations. This executive technology role drives innovation through AI, Cloud, IoT, and data-driven solutions to enhance operational efficiency, safety, customer experience, and business value creation.

Core Responsibilities

Strategic Technology Leadership

• Define and execute comprehensive Cloud & AI vision and roadmap aligned with enterprise objectives
• Establish Enterprise Data Lake & AI/ML Platform as the foundation for data-driven decision making
• Develop advanced AI applications including demand forecasting, predictive maintenance, customer analytics, and conversational AI solutions
• Lead enterprise-wide Digital Transformation initiatives across all business units

Field Service & Engineering Technology

• Architect and deploy Field Service Management (FSM) Platform encompassing job assignment, intelligent scheduling, dispatching, and execution workflows
• Implement AI-powered scheduling optimization and route planning to maximize technician productivity
• Develop comprehensive Technician Mobile Applications with real-time updates, documentation capture, and digital workflows
• Create Customer-facing Portal and Mobile App for service booking, status tracking, payments, and feedback
• Deploy IoT solutions and wearable technology for technician safety monitoring and quality assurance

Retail & Customer Experience Platforms

• Build and optimize Retail Technology Stack including POS systems, inventory management, and promotional platforms
• Design omni-channel customer experience integrating physical stores, digital platforms, mobile applications, and contact centers
• Leverage AI-driven customer analytics for personalization, cross-selling, and revenue optimization
• Enhance customer service capabilities through intelligent chatbots, AI-powered call centers, and automated support systems
• Develop real-time analytics dashboards for retail performance and customer satisfaction monitoring

Enterprise Digital Transformation

• Drive process automation initiatives using RPA, workflow optimization, and self-service platforms
• Foster digital culture transformation and workforce upskilling programs
• Collaborate with Executive Committee and Business Unit leaders to prioritize high-impact digital investments
• Lead change management for technology adoption across all organizational levels

Governance & Operations

• Establish comprehensive Data Governance, Cybersecurity, and regulatory compliance frameworks (PDPA/GDPR)
• Manage strategic vendor relationships and outsourcing partnerships to ensure SLA performance and ROI
• Optimize cloud infrastructure and AI investments with measurable business impact metrics

Required Qualifications

Education & Experience

• Bachelor's degree or higher in Information Technology, Computer Science, Engineering, Data Science, or related technical field
• 12-15+ years of progressive experience in IT, Cloud, AI, or Digital Transformation roles
• Minimum 5 years in senior leadership positions with proven team management experience

Technical Expertise

• Demonstrated success implementing Field Service Management and Retail Technology platforms at enterprise scale
• Deep expertise in major Cloud platforms (AWS, Azure, GCP) and AI/ML technologies
• Strong background in IoT, Data Platforms, Mobile Application development, and system integration
• Hands-on experience with modern software development methodologies and DevOps practices

Business Acumen

• Comprehensive understanding of Engineering Contractor, Retail Operations, and Field Service business models
• Proven ability to translate business requirements into scalable technology solutions
• Experience managing large-scale digital transformation initiatives with measurable outcomes

Leadership Qualities

• Exceptional leadership and stakeholder engagement capabilities
• Strategic project management skills with ability to manage multiple complex initiatives
• Strong communication and presentation skills for executive-level reporting
• Track record of building and developing high-performing technology teams

What We Offer

This is a rare opportunity to shape the technological future of a major enterprise while leading cutting-edge AI and digital transformation initiatives. Join us in revolutionizing how field services, retail operations, and customer experiences are delivered through innovative technology solutions.

Key Benefits:

• Executive-level compensation package
• Opportunity to lead enterprise-wide transformation
• Access to latest AI, Cloud, and IoT technologies
• Strategic impact across multiple business units
• Professional development and growth opportunities