Senior Product Operations Manager

Hiring Position: Senior Product Operations Manager
Working Condition: On-Site
Location: Bangkok, Thailand (BTS Accessible)
Pay Rate: THB 120000 to THB 170000
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Responsibilities

Operations Management:

• Serve as the main point of contact for all product-related inquiries from internal stakeholders.
• Manage cross-functional company initiatives involving Tech, Marketing, Sales, and Support.
• Ensure timely delivery of feature launches, including training coordination, documentation, marketing initiatives, finance, and release schedules.

Advanced Support Management:

• Own, manage, and coordinate escalated tickets, debug complex issues, and collaborate with external parties.
• Oversee the data migration process for new client onboarding.

Operational Sales Support:

• Provide technical expertise for sales needs, including assistance with data migrations, Open API questions, advanced feature setups, and non-technical queries.
• Coordinate with internal teams (QA, Engineering, Product, Support, Marketing, Sales) to resolve critical issues and support key client acquisition and retention.

Process Management & Scalability:

• Develop and optimize processes to scale operations with existing resources.
• Manage the setup, configuration, and continuous improvement of internal tools such as Retool, Jira, Intercom, Zapier, and others to enhance and scale internal processes, ensuring quick and quality project delivery.

Requirements

General Requirements:

• Proficiency in English (both written and verbal).
• Strong independent project ownership and cross-functional collaboration skills.
• Excellent communication skills to align stakeholders and convey critical information effectively.
• Exceptional project management skills and structure (PMP, Lean Six Sigma, PRINCE2).
• Outstanding organizational and prioritization skills.
• Proficiency with process management tools such as Jira, Jira Service Desk, Intercom, and Notion.
• Demonstrated experience in developing and optimizing organizational processes.
• Demonstrated data-driven decision-making and working style.
• Familiarity with software products and SaaS.
• Proactive and result-driven working style.

Nice to Have:

• Proven experience in building processes in large organizations, particularly within Product Management or Operations.
• Experience working with external partners and vendors.
• Familiarity with tools such as Intercom, HubSpot, Retool, and BI tools like Tableau or PowerBI.
• Knowledge of process automation tools like Zapier.