Process Transformation - Director

Our esteemed client holds a prominent position in Thailand's petroleum, gas, and transportation sectors, distinguished by their dynamic and forward-thinking approach. Beyond their impressive management of a widespread network of petrol stations and the provision of comprehensive support services, the company has embarked on a remarkable diversification journey. They have successfully expanded their operations to encompass convenience stores,cutting-edge health product development, and even ventured into the realm of digital currency exchange.

Driven by a relentless pursuit of customer-centricity, our client is dedicated to transforming into an innovative digital platform that adds substantial value to its esteemed clientele. This transformative endeavor aims to elevate customer convenience by seamlessly integrating with an array of complementary services. Among these offerings are a suite of financial solutions, encompassing cutting-edge e-wallets, flexible lending options, indispensable auto insurance, and captivating lifestyle applications such as immersive guided tours.

Undeterred by geographical boundaries, our client's vision extends far beyond local horizons. They are resolute in their aspiration to expand their business internationally, charting a bold trajectory toward achieving the esteemed status of a global enterprise. With unwavering determination and an unwavering commitment to excellence, our client embraces the challenge of transcending borders and seizing opportunities on the international stage.

Job Highlights

• Process Improvement and Project Management
• Strong analytical, innovative and logical thinking
• Experience in Digital Platform, Retail, Energy

Responsibilities

• Analyze requirements and prioritize critical findings from business and technology perspectives and translate them into business process management to improve business operations with practical and measurable solutions
• Understand business requirements and recommend any potential solutions in terms of people, process, and technology to support business decision and customer need to create new experience with high customer satisfaction
• Set strategic planning, make decision and also provide a highly consultative approach to the stakeholders, scope develop and deliver an end-to-end business case to improve Customer Experience and increase Customer Satisfaction/Engagement
• Initiate and manage all projects related to process & work improvement
• Develop plan, monitor, update project status report, and management report including any critical issues to the related stakeholders.
• Support and encourage working team to design new processes with new technology to support future business expansion in the digital era
• Other special assignments

Qualifications

• Bachelor's degree or higher in Industrial Engineering, Computer Science, Information Technology, Operational Research or any related field.
• 10 years up Strong Experience in Process Improvement and Project Management
• Experience in Digital Platform, Retail, and Energy industry are preferred
• Thought leadership, experience, and track record in executing business transformations, process re-engineering, and change management within large enterprises
• Demonstrated Can-do attitude and eagerness to learn
• Strong analytical, innovative, and logical thinking, problem-solving, and problem-identification skills
• Good leadership skill, relationship-building, interpersonal, communication, and persuasive skills
• Excellent verbal and written communication skills in English and Thai