Merchant Technical Support

HIRING POSITION: Merchant Technical Support

WORKING CONDITION: On-site

LOCATION: BANGKOK, THAILAND (MRT Accessible)

PAY RATE: THB 45000 to THB 50000

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Operating in Southeast Asia, our client provides payment processing solutions and services to businesses and financial institutions worldwide. With a global mindset and a strong presence throughout Southeast Asia, our client offers diverse payment solutions that cater to a variety of industries, including e-commerce, travel and hospitality, retail, and government.

Our client's innovative payment solutions have been recognized with awards such as the Best Payment Product or Service at the ASEAN Business Awards. They provide services that include payment gateways, alternative payment methods, and card processing services. Our client is dedicated to offering safe, reliable, and secure payment solutions to their customers and has become a trusted partner for businesses seeking payment processing solutions in Southeast Asia.

Responsibilities:

• Lead payment gateway integrations.
• Provide technical support, designing tailored solutions for clients.
• Collaborate with internal and external stakeholders for seamless IT solutions.
• Serve as a bridge between technology and business teams, ensuring smooth operations.
• Troubleshoot and decode merchant logs, ensuring uninterrupted services.
• Review and enhance partner solutions, keeping documentation up-to-date.
• Assist with multi-country solutions and merchant integration queries.
• Monitor system functions, maintaining optimal performance.
• Manage merchant helpdesk, resolving issues with technical teams.
• Ensure system stability and meet SLAs.
• Tackle ad-hoc projects and offer 24/7 support when needed.

Qualifications:

• Can communicate in English and Thai.
• Project management experience.
• Pre-sales, post-sales, or consulting background.
• Fintech or payment gateway industry experience a plus.
• Excellent problem-solving skills.
• Strong customer focus and teamwork.
• Proficiency in MS Visual Studio, SQL, Java, HTML, and Windows servers.
• API-based programming skills advantageous.
• Familiarity with payment processes.