IT Helpdesk & Operational Support Manager

Hiring Position: IT Helpdesk & Operational Support Manager
Working Condition: On-Site
Location: Bangkok, Thailand (BTS Accessible)
Pay Rate: THB 75000 to THB 100000

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Company Overview:

Our client is a cutting-edge HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. They are one of the fastest-growing start-ups in the region, backed by Surge and Sequoia Capital. With a global presence, their technology is trusted by thousands of businesses in over 135 countries and recognized by Forbes as the Best Recruiting Software of 2024.

Their mission is to transform the hiring process, making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates. By offering best-in-class AI-powered technology, they empower businesses of all sizes to excel in staffing and recruitment.

IT Helpdesk & Operational Support

Responsibilities

IT Helpdesk

• Install, upgrade, support, and troubleshoot software/firmware for company-managed assets.
• Use tools and methodologies to load, copy, and customize operating system configurations for deployment.
• Perform remedial repairs and preventative maintenance on computers, laptops, printers, and other authorized equipment.
• Use diagnostic tools to troubleshoot problems related to network connectivity and workstation hardware/software.
• Coordinate with vendors to support and resolve technical issues.
• Resolve and update Service Desk tickets within SLA and provide updates to stakeholders for critical cases.

Operational Support

• Provide friendly, courteous, and high-quality systems support to all employees.
• Oversee onboarding and offboarding processes, ensuring smooth integration for new employees.
• Ensure all internal tools and software are up-to-date.
• Collaborate with the Senior HR Manager to perform health and safety-related operational tasks.
• Manage hardware, software inventory, and access records.
• Coordinate with Finance for payment approvals, equipment purchases, and budget tracking related to HR operations and employee needs.

Requirements

• Excellent command of English with clear and concise communication skills.
• Fluent or native-level proficiency in Thai.
• Experience managing a technology Service Desk or Help Desk (e.g., Jira Service Desk, Zendesk, or similar tools) is preferred.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven ability to build effective, collaborative relationships with clients and colleagues.
• Capable of working autonomously to prioritize workload and tasks efficiently.
• Eager to tackle complex issues and projects with innovative solutions.
• Highly motivated and focused on achieving objectives and meeting targets.
• Open to new challenges and adept at developing and implementing new processes, methods, or technologies.
• Detail-oriented and driven to complete projects to high standards within deadlines.
• Flexible mindset with a willingness to assist across hybrid teams, including Engineering, Human Resources, and Operations.

Nice to Have

• Interest in learning security-related auditing and certifications (e.g., SOC2, ISO, security audits).