Product Support/Application Support

Hiring Position: Product Support/Application Support

Working Condition: On-site

Location: Bangkok, Thailand (MRT Accessible)

Pay Rate: Up to THB 60K

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Our client is a prominent and rapidly expanding FinTech Company based in Bangkok, Thailand. They are seeking Product Support/Application Support to help grow their business in an MNC working environment. The company is open to both Thai and non-Thai applicants who are passionate about advancing their career in the FinTech industry. If you are interested in growing with this dynamic company, please share your updated CV with us. We will be sure to contact you with further details about the position.

Job Description:

Our client is seeking a qualified candidate with experience in deployment, application troubleshooting, and basic network troubleshooting, with knowledge in AWS infrastructure technology to join our team as a Product/Application Support Specialist. As a specialist, you will be responsible for providing technical support to teams within the organization, and to external clients when required.

Responsibilities:

• Working closely with development team to understand new features, configurations, and elements to be deployed in each package.
• Possessing specialist knowledge of operating systems, devices, applications, and software.
• Providing technical support to teams within the organization and external clients when required.
• Assisting with system integrations.
• Identifying and resolving technical issues.
• Coordinating at a local and international level where required.
• Coordinating with the infrastructure department regarding deployment-related matters and troubleshooting.
• Troubleshooting daily production and test issues.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering or related fields.
• 3-5 years of experience in deployment, application troubleshooting and related competencies.
• Strong problem-solving skills with analytical thinking to identify the root cause of failure under pressure situations.
• Proficient in written and spoken English, with comprehensive and well-organized writing skills highly preferred.
• Willingness to work at home during late night emergencies.
• Ability to work as a team, willingness to learn, and strong attention to detail.