Job Openings
Senior IT Support & Security Specialist
About the job Senior IT Support & Security Specialist
Hiring Position: Senior IT Support & Security Specialist
Working Condition: On-Site
Location: Bangkok, Thailand (BTS Accessible)
Pay Rate: THB 55000 to THB 75000
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Responsibilities:
IT Helpdesk:
- Deploy, upgrade, and troubleshoot software/firmware for company-managed assets.
- Utilize tools and methodologies to configure operating system setups for deployment.
- Conduct remedial repairs and preventive maintenance on various equipment.
- Employ diagnostic tools to address network connectivity and workstation issues.
- Collaborate with vendors to resolve technical issues promptly.
- Manage and update Service Desk tickets within SLAs, keeping stakeholders informed.
Operational Support:
- Deliver friendly, courteous, and effective systems support to all team members.
- Facilitate smooth onboarding and off-boarding processes for new employees.
- Ensure internal tools and software are up-to-date.
- Assist the Senior HR Manager in operational tasks related to health and safety.
- Maintain hardware, software inventory, and access records.
- Coordinate with Finance for payment approvals, equipment purchases, and budget tracking related to HR operations.
Requirements:
- Strong command of English, with effective communication skills.
- Fluent to native proficiency in Thai.
- Previous experience in managing a technology Service Desk or Help Desk preferred.
- Bachelor's degree in Computer Science, Information Technology, or related fields.
- Ability to forge collaborative relationships with clients and colleagues.
- Comfortable working independently to manage workload efficiently.
- Eagerness to tackle complex issues and offer innovative solutions.
- Motivated and goal-oriented, striving to achieve objectives and meet targets.
- Openness to new challenges and willingness to support the introduction of new processes or technologies.
- Detail-oriented and committed to delivering high-quality projects within deadlines.
- Flexible mindset, prepared to assist across hybrid teams (Engineering, Human Resources, Operations).
Nice to have:
- Interest in learning security-related auditing and certifications (e.g., SOC2, ISO, security audits).