Senior IT Helpdesk & Operations Specialist

Hiring Position: Senior IT Helpdesk & Operations Specialist
Working Condition: On-Site
Location: Bangkok, Thailand (BTS Accessible)
Pay Rate: THB 50000 to THB 65000

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Company Overview:

Our client is a cutting-edge HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. They are one of the fastest-growing start-ups in the region, backed by Surge and Sequoia Capital. With a global presence, their technology is trusted by thousands of businesses in over 135 countries and recognized by Forbes as the Best Recruiting Software of 2024.

Their mission is to transform the hiring process, making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates. By offering best-in-class AI-powered technology, they empower businesses of all sizes to excel in staffing and recruitment.

Responsibilities

IT Helpdesk

• Install, upgrade, support, and troubleshoot software and firmware on company-managed devices.
• Utilize tools and methodologies to deploy and customize operating system configurations.
• Perform remedial repairs and preventative maintenance for computers, laptops, printers, and other authorized equipment.
• Diagnose and resolve network connectivity and workstation hardware/software issues using appropriate tools.
• Collaborate with vendors to resolve technical challenges and maintain service quality.
• Manage and resolve Service Desk tickets within SLA timelines, providing updates for critical (L1/P1) cases to relevant stakeholders.

Operational Support

• Deliver friendly, courteous, and high-quality systems support to all employees.
• Manage onboarding and offboarding processes, ensuring a seamless transition and familiarizing employees with the company ecosystem.
• Maintain and ensure the timely updating of all internal tools and software.
• Partner with the Senior HR Manager to support operational tasks related to health and safety.
• Track and maintain hardware, software inventory, and access records.
• Coordinate with Finance to handle payment approvals, equipment purchases, and budget tracking for HR and employee-related operations.

Requirements

• Language Proficiency:
  • Excellent command of English, with strong communication skills.
  • Fluent or native-level proficiency in Thai.
• Technical Skills:
  • Experience managing a technology Service Desk or Help Desk (e.g., Jira Service Desk, Zendesk, or similar tools).
  • Bachelor's degree in Computer Science, Information Technology, or related fields.
  • Familiarity with troubleshooting and support for network, hardware, and software systems.
• Personal Attributes:
  • Ability to foster effective and collaborative professional relationships.
  • Self-motivated and capable of prioritizing tasks autonomously.
  • Problem-solving mindset with a proactive approach to complex issues.
  • Detail-oriented and committed to delivering high-quality results within deadlines.
  • Open to learning new processes, technologies, and methodologies.
  • Flexible and adaptable to support tasks across diverse teams (Engineering, HR, Operations).

Nice to Have

• Interest in gaining expertise in security auditing and certifications (e.g., SOC2, ISO, security audits).