Key Account Management (Lead - Manager level)

HIRING POSITION: Key Account Management (Lead - Manager level)

WORKING CONDITION: HY-BRID

LOCATION: BANGKOK 

Company overview: Our client is a logistics and e-commerce fulfillment company based in Thailand provides comprehensive services to businesses, including order fulfillment, warehousing, inventory management, and shipping solutions. Leveraging technology and logistics expertise, they aim to optimize supply chain operations, reduce shipping costs, and enhance customer satisfaction. Their services cater to both domestic and international shipping needs, enabling businesses to expand their reach and scale their operations effectively.

Job Description

In this role, you will be leading a squad of an excellence ecommerce team including account managers, content specialists, sales coordinator and coordinate with our performance marketing team and our brand partner.

Key Responsibilities:

• Recommend commercial strategy for clients across E-commerce Marketplace

(Lazada, Shopee), own brand.com store and on social media.

• Execute marketing strategy for different clients, whether it be via online marketing,

participating in a campaign or more

Support day-to-day operation in content creation, supply chain management, and

promotion management and business analytics

• Coordinate with internal departments (warehouse, graphic designer, content team,

customer service team, etc.) or 3rd party service partners to ensure deliverables in

timely manner

• Maintain close relationships with clients by ensuring clients issues are addressed

and fixed in a timely manner.

• Oversee sales performance (GMV), online marketing performance, campaign performance and operational excellence for each client

• Prepare reports and conduct performance reviews with clients and the marketplace on weekly or monthly basis

Qualifications:

• Background in E-Commerce enablers, platform, or own brand

• Bachelor's degree in Business Administration, Management, Marketing, Economics or Engineering is preferred

• Fluent in Thai and proficient in English

• Background in managing team members - commercial role and supporting role

• Background in retail business or merchandising role is highly a plus