Job Description

Position: Head of Sales Supply Chain, Logistics & BPO Services
Level: Senior Management

• Reports to: Chief Executive Officer
• Indirect report to: Chief Operating Officer
• Direct reports: Sales team

Objective

Lead and execute the sales strategy across a diverse business portfolio, including warehouse leasing, logistics and transportation services, BPO/call center solutions, fuel and lubricant products, vehicle insurance, and IoT transport monitoring devices. This role is responsible for driving sustainable revenue growth, customer acquisition, and long-term strategic alignment of commercial operations.

Key Responsibilities

• Develop and implement strategic sales plans to achieve revenue targets and business growth.

• Lead, coach, and manage the sales team to ensure high performance and professional development.

• Identify and capitalize on new business opportunities across multiple product and service lines.

• Build and maintain strong relationships with clients, ensuring satisfaction, retention, and long-term partnerships.

• Collaborate with product, operations, and finance teams to deliver tailored client solutions.

• Monitor and analyze sales performance, conduct forecasting and pipeline reviews, and report to senior leadership.

• Represent the organization in key negotiations with strategic clients, partners, and stakeholders.

Key Challenges

• Creating a unified sales approach across diverse product lines and customer profiles.

• Sustaining strong revenue growth while optimizing cost efficiency.

• Managing complex, long-term sales cycles and strategic partnerships.

• Balancing short-term wins with long-term strategic growth and recurring revenue.

Key Measurements

• Sales revenue by product/service line.

• Customer acquisition and retention rates.

• Gross margin by service category.

• Sales pipeline coverage and conversion rate.

• Number of new strategic accounts signed.

• Client satisfaction and Net Promoter Score (NPS).

Job Requirements

• Bachelors or Masters degree in Business, Marketing, Logistics, or related fields.

• 810 years of experience in sales or commercial leadership, preferably within logistics, supply chain, or B2B services.

• Proven leadership in managing cross-functional sales teams.

• Strong commercial acumen with expertise in deal structuring, pricing, and customer solutions.

• Excellent communication, negotiation, and stakeholder management skills.

• Proficiency in digital tools such as WMS, TMS, and ERP for data-driven decision-making.

• In-depth understanding of supply chain risk management, resilience planning, and market dynamics.

Key Competencies

• Strategic Sales Leadership

• Customer Relationship Management

• Commercial Acumen & Financial Literacy

• Team Development & Coaching

• Negotiation & Deal Management

• Cross-Functional Collaboration

• Growth Mindset & Business Development

Working Relationships

Internal: CEO, COO, CFO, business unit leaders, marketing, finance, and operations teams.
External: Strategic clients (B2B & B2C), partners, investors, vendors, and service providers.