Supply Chain Operation Section Manager

Key Responsibilities

Supply Chain Operations

• Coordinate with internal teams (Sales, Marketing, Production) and external partners (3PL, 4PL, distributors).

• Monitor and improve OTIF, inventory turnover, and reduce inventory aging.

• Track OEM-related NPD project timelines, milestones, and issue resolution.

Customer Service & Order Management (O2C)

• Manage customer orders from receipt to delivery (Order-to-Cash).

• Monitor backlog, delivery status, and collaborate with sales for order prioritization.

• Ensure SLA compliance with key accounts and distribution channels.

Transportation Management

• Oversee outbound transportation execution with 3PL and internal logistics teams.

• Optimize delivery routes, lead times, and truck utilization to improve cost and service.

• Track delivery performance and proactively resolve logistics exceptions/issues.

Inventory & Warehouse Management

• Monitor inventory aging, slow-moving/obsolete stock, and inventory accuracy.

• Collaborate with warehouse and 3PL partners to ensure space efficiency and safety.

• Lead stock count activities and implement warehouse KPI tracking.

System & Process Improvement

• Utilize ERP Sales & Distribution and Material Management modules to drive order, transportation, and inventory accuracy.

• Identify and lead continuous improvement and automation initiatives.

• Support transformation projects (e.g., ERP implementation, S&OP, 3PL transitions, process improvement).

Qualifications

• Bachelors or Masters degree in Supply Chain, Logistics, Engineering, Business Administration, or related field.

• Minimum 5 years of experience in Supply Chain, Planning, Customer Service, Transportation, Warehouse, or Project Management.

• Background in FMCG, Consumer Health, Healthcare, or Distribution industry preferred.

• Strong knowledge of SAP SD/MM, Excel, and BI tools.

• Experience working with or managing 3PL providers (warehouse and transportation).

• Strong analytical, problem-solving, and cross-functional collaboration skills.

• Project management experience is a strong advantage.