Business Intelligence Analyst

• An experienced Operations Data Analyst with strong technical, financial and data management skills
• Central Resource for the definition, development and delivery of valuable and relevant MI to the Practice
• The ability to mine data for business development and growth opportunities and deliver campaigns to generate revenue and improve the client experience
• A good understanding of data structure and business processes including the use of Financial Management systems and Salesforce
• Provide expertise, using Salesforce and Practice MI to guide management decision making, business threats and opportunities,
• Lead in the promotion and delivery of better data analytics and data science to improve insight and decision-making and support business growth and efficiency
• Strong track record of executing well on daily tasks and have experience in importing, exporting, cleaning, transforming, validating and modelling data, especially in a MS Excel and Salesforce environment.

Key Responsibilities

• Deliver proactive insight as required to improve the practices client service, speed of delivery and / or cost to deliver services.
• Maximise business performance by effective and timely distribution, use and interpretation of MI
• Promote, develop and deliver ever better data analytic capabilities including the use of more effective data tools
• Develop and enhance the experience of operational delivery teams allowing them to access and interpret MI more easily
• Effective Stakeholder relationship management ensure we understand, shape and develop solutions that are aligned to business needs and priorities
• Enhance existing reporting and MI and apply innovative thinking to improve our offering and streamlining delivery
• Data integrity assess, challenge and drive resolution to data integrity issues that impact MI and confidence in data
• Support with data validation, quality issues, integrity, accuracy, consistency and works to resolve impacting issues related to data elements; de-duplication and cleaning
• Assisting with data analysis in Salesforce to present business development and opportunities
• Maintain user roles and profiles within Salesforce; ensure hierarchy is up to date

Technical Requirements to be successful

• Data Analytics​ - statistical analysis, data visualisation etc.
• Advanced Excel and Numerical analysis skills
• Salesforce/PowerBI/Tableau
• Skilled at the interpretation of financial data and drawing trends and insight from data including forecasting techniques
• Excellent report-writing skills, with consistent attention to detail as reports will be written for readers in the highest levels of management
• Excellent organisational and prioritisation skills ensuring senior stakeholder visibility of MI/analytics work pipeline and delivery schedule
• Ability to rapidly learn and work with a range of IT applications and other technical toolsets, including some specialised data collection, analysis and presentation tools
• Strong and effective communicator.
• Solution and service orientated.
• Good analytical and decision-making skills.
• Strong influencing skills.
• Discrete and professional in all communication.
• Effective listener
• Willingness to challenge in a constructive and non-confrontational manner.
• Organised multi-tasker and effective prioritisation.
• Adaptable and flexible.
• Self-motivated and willing to work at times in isolation and as part of a wider team.
• Positive approach
• Strong attention to detail and accuracy of reporting is a necessity for this role
• Ability to work under pressure and meet deadlines
• Committed to delivering first-class client service
• Willingness to challenge in a constructive and non-confrontational manner. Example, using influencing behaviours with SJP and processing teams