The People & Client Operations Executive supports the full employee lifecycle for offshore staff placed with clients — from recruitment coordination and onboarding through engagement, performance support, and retention. The role acts as the bridge between clients and their offshore team members, ensuring people are set up well, supported consistently, and performing to expectation. Client relationship management sits within this remit, with an emphasis on service quality and account health rather than new business generation.

Key Responsibilities

1. Recruitment & Talent Coordination

Partner with recruiters on role intake, candidate pipelines, and interview scheduling. Manage handovers for repeat and expansion hiring, and keep hiring trackers and ATS records accurate and current.

2. Onboarding & Employee Integration

Own the onboarding experience for new offshore employees: pre-boarding, start dates, contracts and documentation, system access, and introductions to the client team. Run check-ins through probation to confirm the placement is settling well on both sides.

3. Employee Engagement & Retention

Conduct regular one-on-ones, pulse checks, and stay conversations. Surface flight risks early, coordinate engagement initiatives, and act as a trusted first point of contact for employee concerns.

4. Performance Management Support

Coordinate performance cycles between clients and offshore employees — goal setting, feedback, appraisals, and improvement plans. Prepare performance summaries and support Quarterly Business Reviews with people-related insights.

5. Employee Relations & Issue Resolution

Investigate and resolve workplace concerns, attendance and conduct matters, and client–employee misalignments. Escalate appropriately and document outcomes in line with policy.

6. Client Account Support

Serve as the day-to-day contact for assigned client accounts. Maintain relationships through scheduled check-ins, resolve service issues, and keep CRM and account records up to date.

7. Account Growth (Supporting)

Identify additional headcount and service needs surfacing from account conversations. Conduct needs assessments and support proposals, working with Sales on commercial follow-through.

8. HR Operations & Ad Hoc

Support HR administration, offboarding, policy communication, and compliance documentation. Contribute to cross-functional projects across HR, Recruitment, Operations, and Client Success, and take on other duties as business needs require.

Requirements

Qualifications & Experience

Bachelor's degree in Human Resources, Psychology, Business, or a related field.

1–3 years in HR, people operations, recruitment, or client-facing account management.

Experience in BPO, offshoring, staffing, or B2B services is an advantage.

Exposure to employee relations, performance management, or onboarding is strongly preferred.

Skills & Competencies

Strong interpersonal and communication skills, with sound judgment in sensitive conversations.

Organised and detail-oriented, able to manage multiple accounts and employee cases concurrently.

Working knowledge of HR practices, employment fundamentals, and the employee lifecycle.

Comfortable with HRIS, ATS, CRM, and collaboration tools.

Proactive problem-solver with a people-first, client-aware mindset.

Commercial awareness is a plus.