About this Role:

Do you have the passion for fostering meaningful connections with clients, while gaining valuable experience in the dynamic and growing jewelry field? Join us in Community Management where you will not only immerse yourself in the realms of client interactions and project management within the jewelry industry, where you will also receive comprehensive training to get started.

As a vital addition to our team, you will work closely with our experienced professionals who are dedicated to help nurture your skills and foster growth. We are seeking those with a positive mindset who are eager to learn and have great situational awareness. This role requires an extremely detail-oriented approach and exceptional communication skills as you navigate the intricacies of our luxury clientele and contribute to the success of our projects.

If you are ready to embrace a role that combines a passion for people and other opportunities for professional development, we invite you to be a part of our small yet vibrant local team.

Key Responsibilities:

-Respond promptly to inquiries via our channels like WhatsApp and Instagram and manage client interactions to ensure they have a warm and personalized journey with the client. 

-Cultivate relationships over the customer life cycle from engagement and beyond

-Track inquiries and conduct relevant follow-ups to increase Customer Lifetime value (LTV) and ensure client satisfaction

-Effectively coordinate team projects using project management tools to bridge the gap between employees (from Design and Content) and our workshop

-Initiate conversations with our monthly Masterclass sign-ups and handle initial questions to leave a lasting first impression.

-Address customer concerns and engage with them after sales for a seamless post-purchase experience.

-Manage client invoices, ensure accurate records of payment

-Provide support to team members when needed, enhancing overall efficiency in customer relationship management.

Job Requirements:

-Pursuing or recently completed a diploma or degree in Hospitality, Communications, Business, Marketing, or a related field.

-A customer-centric mindset and a passion for building relationships

-A strong command of the English language in written form with situational awareness that allows you to adapt to the communication style of different clients

-Self-motivated and independent, take the initiative to ask questions and drive your own learning in addition to what is taught by the team

-Bonus: familiarity with project management tools like Trello and Excel.

-Prior experience in the luxury field is a bonus as well

-Must be confident in communicating with foreign clients.

-Must have your own device and reliable internet connection