Important note: We are looking for applicants who CAN START IMMEDIATELY, WITHOUT A NOTICE PERIOD.

We are looking for a Customer Service Representative with experience in Zendesk and a passion for delivering exceptional service in the luxury furniture industry. The ideal candidate will be responsible for managing client inquiries, ensuring smooth after-sales support, and maintaining the premium experience our customers expect.

Key Responsibilities

-Respond promptly and professionally to customer inquiries via Zendesk (email, chat, and calls).
-Provide detailed product information and assist customers in selecting the right luxury furniture pieces.
-Handle order processing, tracking, returns, and warranty inquiries efficiently.
-Coordinate with logistics and warehouse teams to ensure timely delivery and issue resolution.
-Maintain accurate customer records and interactions in Zendesk.
-Escalate complex issues appropriately while maintaining customer satisfaction.
-Contribute to improving customer experience by sharing feedback and insights with internal teams.
-Uphold the brands premium image through professional communication and service excellence.

Qualifications

-Proven experience as a Customer Service Representative, ideally in luxury retail, interior design, or furniture.
-Hands-on experience with Zendesk or similar CRM/ticketing platforms.
-Excellent written and verbal English communication skills.
-Strong attention to detail, empathy, and problem-solving skills.
-Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
-Familiarity with logistics, order fulfillment, and after-sales processes is an advantage.

Preferred Skills

-Experience supporting high-end clientele or bespoke furniture brands.
-Knowledge of interior design terminology or furniture materials and finishes.
-Proficiency in using productivity tools such as Google Workspace or Microsoft Office.