We are seeking a dedicated and customer-focused individual to join our team. In this role, you will provide exceptional customer service and administrative support from a remote location, ensuring smooth operations and customer satisfaction. You will utilize online communication platforms to engage with our customers and support their needs.

Duties & Responsibilities

- Act as the first point of contact for customers, addressing inquiries, resolving complaints, and providing information about our products and services through online platforms such as WhatsApp, Carousell, and our proprietary systems.

- Respond promptly and professionally to customer inquiries via chat, email, and other digital platforms used by the company.

- Maintain a positive and cheerful attitude while delivering excellent customer service remotely.

- Demonstrate empathy and professionalism when handling customer complaints, effectively managing situations by remaining detached from personal emotions.

- Collaborate with internal teams to coordinate customer requests, order processing, and service delivery.

- Assist in general administrative tasks, including data entry, documentation, filing, and recordkeeping from a remote location.

- Maintain accurate and up-to-date customer databases and records using online tools.

- Prepare and distribute correspondence, reports, and presentations as required. Schedule servicing/installation/maintenance appointments using digital calendars and scheduling tools.

- Assist in inventory management, procurement, and coordination of office supplies remotely.

- Coordinate with various internal departments through online communication tools to ensure effective communication and smooth workflow.

- Liaise with vendors, suppliers, and contractors as necessary via digital communication methods.

- Update customers on project progress, delivery schedules, and any changes or delays using online platforms.

- Provide administrative support to management and assist in organizing virtual meetings and events.

Qualifications

- Previous experience in customer service and administrative roles, preferably in a remote setting.

- Strong communication skills, both verbal and written, with excellent proficiency in English. Fluency in Mandarin is highly preferred for communication with counterparts in China.

- Outstanding interpersonal skills with the ability to professionally manage customer inquiries and complaints in a virtual environment.

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software. Experience with online communication tools and CRM systems is advantageous.

- Excellent organizational and time management skills, with the ability to multitask and effectively prioritize work.

- Attention to detail and accuracy in managing administrative tasks remotely.

- Ability to work both independently and collaboratively in a fast-paced, remote environment.

- A positive attitude, strong work ethic, and willingness to learn and adapt to new challenges.

- Availability to work shifts, including weekends, with the following hours: 9 am to 6 pm, 6 pm to 11 pm, and 9 am to 4 pm (Singapore time). Willingness to cover additional shifts as needed.