Manager - Community Sport Operations

Department : Event Operations

Reports to : Head of Event Operations (KTA & YSG)

Role Introduction

The Manager - Community Sports Operations is responsible for overseeing the day-to-day non-event operations of the Indoor Sports Centre and the Youth Sports Ground, ensuring that everything runs smoothly and efficiently. This includes managing staff, ensuring the facility is clean and well-maintained, coordinating bookings and activities, ensuring compliance with league regulations and a positive experience for customers.

Key Responsibilities

• Manage the Community Sports Operations team in different areas including business planning, venue and equipment readiness planning, staff training and programme development.
• Provide support on the delivery of events in YSG and KTA.
• Oversee and ensure the safe, effective, and efficient operations of Community Sports Facilities.
• Plan, organize, and assign daily work for Community Sport Executives, supervise and train the team to ensure successful delivery of activities.
• Prepare work schedules and rosters for Community Sport Executives staff.
• Manage relationships with medium to long term lease holders of sports facilities.
• Assist in developing the venue customer journey, including pre-event communications, on site processes and dealing with post event feedback.
• Collaborate with all internal venue departments by providing clear, concise, and timely communication to ensure smooth running of events, and maintaining high standards of service.
• Implement venue rules, regulations, policies, and procedures, and develop standard operating procedures for the Community Sports operations team and monitor their compliance.
• Maintain a positive public image and foster positive relations with patrons and staff.
• Prepare accurate reports of monthly sports activities and utilisation.
• Attend meetings and engagements where required by the Head of Events.
• Perform other duties or special projects as assigned.

Requirements

• Degree holder in Sports & Recreation, Facilities Management, Business Administration or equivalent.
• Minimum 8 years relevant work experience, with 5 years supervisory experience.
• Strong leadership with excellent analytical and organizational skill.
• Be creative, flexible, highly motivated and responsible.
• Collaborative with strong interpersonal and communication skills
• Attention to details with good logical thinking, with strong problem-solving abilities and negotiation skills.
• Well-organized and meticulous, with the ability to work under pressures .
• Ability to multitasking and prioritizing.
• Proficient in understanding and implementing Health & Safety protocols related to venue and event management.
• Proficient in MS applications (Word, Excel, PowerPoint) and Chinese word processing.
• Experience of Momentous, EBMS, CAD, VBS, FMP or any events systems a beneficial.
• Good command of written and spoken in both English and Chinese.

Full-time

Personal & Application Information

We are an equal opportunity employer. Data collected will be treated in strict confidence and used for recruitment purposes only. Applicants who are not invited for interviews within 8 weeks may consider their applications unsuccessful.