Coordinator - Community Sport Operations

Department : Event Operations

Reports to : Manager - Community Sport Operations

Role Introduction

The Coordinator - Community Sport Operations is responsible for supporting the day-to-day non-event operations of the Indoor Sports Centre and the Youth Sports Ground, ensuring that everything runs smoothly and efficiently. This includes working alongside staff, ensuring the facility is clean and well-maintained, coordinating bookings and activities, ensuring compliance with league regulations and ensuring a positive experience for customers.

Key Responsibilities

• Perform information counter duties and responding to difficult or emergency situations and cases.
• Manage the booking elements of facilities and assisting with any transactions.
• Maintain smooth operation of the venues and events by delivering excellent customer services
• Manage the turnaround times between bookings.
• Support the Assets and Facilities teams with set-ups as required.
• Communicate with relevant departments on customer feedback to review any possible remedial actions and future improvements.
• Provide usher service, operation, and event support.
• Handle ad-hoc tasks as assigned.

Requirements

• Possess higher diploma or above with preferably 1 - 2 years of relevant experience in venue operations in sports/entertainment venue, tourism and/or hospitality sector.
• Preferably have usher experience in sports/leisure venue or have good knowledge of front-of-house operation/event operation.
• Experience managing a booking system i.e. VBS.
• Be service-oriented with professional customer service skills and positive service attitude.
• Be required to work on shift (5-day work week) according to the duty roster assigned including weekends and public holidays.
• Be proficient in written and spoken English and Chinese. Proficiency in other languages is an advantage.
• Candidate with less experience will be considered for the position of Ambassador - Community Sport Operations.

Full-time

Personal & Application Information

We are an equal opportunity employer. Data collected will be treated in strict confidence and used for recruitment purposes only. Applicants who are not invited for interviews within 4 weeks may consider their applications unsuccessful.