Techno-Functional SME Model N Flex

Job Title: Techno-Functional SME – Model N Flex (Commercial Module)

Location: California, USA
Work Hours: 9 AM – 6 PM PST (Must support PST time zone)

About the Role

We are seeking an experienced Techno-Functional Subject Matter Expert (SME) specializing in Model N Flex – Commercial Module to support our ongoing implementation, enhancement, and operational excellence efforts within the life sciences revenue management environment.

The ideal candidate brings deep expertise across Model N Flex configuration, commercial lifecycle functional workflows, and PL/SQL technical troubleshooting, along with strong ownership in engaging business stakeholders and leading solution delivery onsite.

This is a hands-on SME role requiring a blend of functional leadership and technical capability.

Key Responsibilities

Functional & SME Leadership

• Lead business and functional workshops with commercial operations, pricing, contracting, and revenue teams.
• Translate business requirements into functional specifications and configuration changes.
• Serve as the primary onsite expert and trusted advisor for Model N Flex Commercial capabilities.
• Support end-to-end Contracting, Pricing, Chargebacks, and Rebate Management workflows.

Model N Flex Configuration & Solution Delivery

• Configure Flex components including:
• Offers, Workflow Rules, BOMs, Flex Fields, Contract Structures, Eligibility Rules
• Perform change impact analysis, data mapping, validation, and configuration design review.
• Work with offshore and cross-functional teams to ensure solution consistency and alignment.

Technical Execution

• Develop and optimize PL/SQL scripts for configuration support, reconciliation, reporting, and performance tuning.
• Troubleshoot configuration issues across test and production environments.
• Support regression testing, UAT cycles, and deployment activities.

Collaboration & Governance

• Coordinate with business, PMO, validation, testing, and support teams.
• Ensure compliance with internal controls, SOX, audit documentation, and life sciences regulatory expectations.
• Support operational and hypercare cycles for go-live and post-release enhancements.

Required Skills & Qualifications (Must Have)

Model N Expertise

5–7+ years hands-on experience with Model N Flex Commercial module

Commercial Domain

Strong understanding of pricing, contracting, rebates, and chargebacks

Technical Skills

Proficiency in PL/SQL, data debugging, validations, and performance tuning

Functional Understanding

Knowledge of commercial lifecycle, revenue optimization, pricing models, compliance workflows

Flex Configuration

Experience with Offer configuration, workflow mapping, rule configuration, and integrations

Operational Ownership

Ability to function as onsite SME interacting with business and offshore teams

Experience Range

10–12 years total IT experience with 40:60 (Tech:Functional) split preferred

Preferred Skills (Nice to Have)

Industry Expertise: Medicaid, Government Pricing, Regulatory frameworks

Upgrade Experience :Experience supporting Model N upgrades, platform modernization, regression preparation

Integration Background :Exposure to SAP, Salesforce, Validata, or adjacent enterprise systems

Reporting & Analytics :Experience with Tableau, Power BI, BO, or Model N automation/reporting

Management Skills :Experience leading small teams or project delivery streams

Soft Skills & Attributes

• Strong analytical mindset and structured problem solver
• Excellent communication and customer-facing capabilities
• Ability to operate independently in a fast-paced, regulated environment
• Detail-oriented with strong documentation discipline

Work Authorization

• Candidate must be authorized to work onsite in the United States.
• No relocation support is provided; local or self-relocating candidates preferred.