Customer Success Analyst

Job Title: Customer Success Analyst / CSM Support

Location: Hyderabad (Hybrid)

Experience_ 6-8 yrs

Role Summary:

This role supports the Customer Success Manager (CSM) by enabling data-driven decision-making, tracking key metrics, and ensuring timely closure of customer-related actions. The focus is on data analysis, reporting, and operational tracking to enhance customer outcomes.

Key Responsibilities:

• Analyze customer data to identify trends, risks, and opportunities
• Create and maintain trackers, dashboards, and reports to monitor customer health and performance
• Set up alerts and monitoring mechanisms for key metrics and potential issues
• Provide actionable insights to the CSM for proactive decision-making
• Track action items, follow-ups, and ensure closure of customer-related tasks
• Support in preparing customer reviews, reports, and presentations
• Collaborate with internal teams to gather data and ensure accuracy

Required Skills:

• Strong data analysis and reporting skills (Excel, Power BI, or similar tools)
• Ability to interpret data and provide insights
• Good understanding of customer lifecycle and success metrics
• Strong attention to detail and organizational skills

Preferred Skills:

• Experience in CSM support / operations / MIS / business analysis roles
• Familiarity with CRM tools (Salesforce, etc.)
• Basic understanding of SQL or data querying