Logistics Customer Service VA

Job Title: Logistics Customer Service VA

Client Location: Manchester, England, United Kingdom

Work Arrangement: Fully Remote — Philippines

Job Type: Full-time

Industry: Logistics / Transportation

Salary: £800–£1,100 per month

About the Client

Our client is a growing logistics and transportation business based in Manchester, United Kingdom, serving customers across the UK.

As the business continues to grow, the company is expanding its remote team and seeking a customer-focused Logistics Customer Service VA in the Philippines to provide professional support to customers throughout the delivery process.

Role Overview

This is a fully remote, full-time role for a Logistics Customer Service VA based in the Philippines.

The primary focus of this position is customer communication and service. The successful candidate will assist customers with inquiries, provide delivery information, handle routine concerns, and ensure customers receive timely and professional support.

Key Responsibilities

- Respond to customer inquiries through email, phone, chat, and other communication channels

- Answer customer questions regarding deliveries, shipment status, schedules, and logistics services

- Provide customers with accurate delivery and service information

- Communicate changes to estimated delivery times

- Handle customer concerns regarding late, missed, or incomplete deliveries

- Investigate routine customer concerns using available information

- Follow up with customers regarding unresolved service issues

- Handle customer complaints calmly and professionally

- Identify issues that require escalation

- Escalate complex customer concerns to the appropriate team member

- Document customer interactions and resolutions accurately

- Maintain organized customer communication records

- Monitor customer emails and respond within required timeframes

- Provide customers with clear explanations regarding logistics services and processes

- Follow established customer service procedures and communication standards

- Identify recurring customer concerns and provide feedback to the appropriate team

- Maintain a professional and positive customer experience

- Perform other customer service duties related to the role as required

Candidate Requirements

- Minimum 2 years of experience in customer service, logistics customer support, call center, or a similar role

- Previous experience in the logistics or transportation industry is preferred

- Experience supporting UK-based customers or international clients is an advantage

- Excellent written and verbal English communication skills

- Strong customer service and interpersonal skills

- Professional and confident communication style

- Strong listening and problem-solving skills

- Ability to handle difficult or frustrated customers professionally

- Strong attention to detail

- Ability to manage multiple customer inquiries and priorities

- Strong follow-up skills

- Comfortable communicating through email, phone, chat, and online platforms

- Proficiency in Google Workspace and Microsoft Office

- Experience with CRM or customer service platforms is an advantage

- Ability to work independently and follow established procedures

- Highly dependable, patient, and professional

- Comfortable communicating with UK-based customers

- Willingness to work Monday–Friday on UK time

Apply Now

If you are a customer-focused professional with at least 2 years of relevant experience, excellent communication skills, and an interest in the logistics industry, this could be your opportunity to build your remote career while supporting customers of a growing UK-based logistics business.