After Sales Specialist (Mandarin Speaker)

Key Responsibilities:

• Respond to customer inquiries and service issues in Mandarin and English.
• Provide product support, troubleshooting, and after-sales assistance.
• Coordinate with relevant teams to resolve customer concerns efficiently.
• Handle warranty, return, and replacement requests based on company procedures.
• Guide customers on product usage, maintenance, and basic troubleshooting.
• Follow up on open cases and ensure timely resolution.
• Maintain service records and prepare related reports.
• Collect customer feedback and support service improvement initiatives.

Job Requirements:

• Mandarin proficiency at HSK 4 or above.
• Bachelor's degree in Business, Communications, or a related field.
• Experience in customer service, after-sales, or technical support is preferred.
• Strong communication, problem-solving, and customer service skills.
• Able to manage multiple tasks in a fast-paced environment.
• Comfortable working independently and with cross-functional teams.
• Familiarity with CRM or customer service tools is a plus.